Tiffany & Co.

Store Director

Tiffany & Co. is a renowned luxury brand known for its exquisite craftsmanship, timeless design, and commitment to corporate sustainability. The company is dedicated to delivering the Tiffany Experience to each client and recognizes and rewards excellence in service.

1. Lead, develop, and support the sales and operations of the store to meet or exceed sales and profitability targets.
2. Build a climate of service excellence and lead the team to deliver extraordinary client experiences.
3. Cultivate an entrepreneurial spirit and deliver excellence in all activities.
4. Build spheres of influence within the store, the mall, and the city.
5. Deepen client relationships to achieve commercial targets and drive loyalty.
6. Identify business opportunities and implement actions to achieve sales targets.
7. Manage and inspire the team to drive business through key product pillars.
8. Elevate the in-store experience by delivering memorable moments.
9. Ensure continuous Guest Experience management presence on the sales floor.
10. Optimize hospitality and store amenities to create unique experiences.
11. Hire and develop talent to ensure a winning team and create a best-in-class service organization.
12. Foster inclusive environments and assist career growth.

1. Fluently bilingual in French and English
2. Minimum of 7-10 years of sales management experience in retail or luxury retail
3. Proven track record in sales generation and achieving sales goals
4. Flexibility to work non-traditional hours
5. Proficiency with Microsoft Office and Point of Sales (POS) systems
6. Authorization to work in the country where the position is based

1. Leadership
2. Client relationship management
3. Sales and business development
4. Team motivation and coaching
5. Operational management

Minimum of 7-10 years of sales management experience in retail or luxury retail, with a proven track record in sales generation and managing sales goals.

A college/university degree is desired.

Tiffany & Co. is committed to fostering a workplace where individual differences are recognized, appreciated, and respected. Accommodations are available for applicants with disabilities throughout the hiring process.

Tiffany & Co. promotes a culture of excellence, creativity, and inclusivity. The company values diversity and encourages applications from people with disabilities. The role is based in Montreal, Canada.