Tiffany & Co. Store Director

Montreal • Canada

Tuesday, January 7, 2025

Tiffany & Co., a distinguished member of the LVMH Group, stands as a beacon of luxury and sophistication in the world of fine jewelry and timepieces. Renowned for its exquisite craftsmanship and timeless design, Tiffany & Co. is committed to sustainability and excellence, offering employees a dynamic environment where innovation and creativity are celebrated.

1. Lead and develop the sales and operations of the Tiffany store to exceed sales and profitability targets.
2. Foster a climate of service excellence, guiding the team to deliver exceptional client experiences.
3. Cultivate an entrepreneurial spirit and embody LVMH values, focusing on creativity and excellence.
4. Build influential relationships within the store, mall, and city.
5. Strengthen client relationships to achieve commercial targets and drive loyalty.
6. Identify business opportunities and implement strategies to meet or exceed sales targets.
7. Inspire and motivate the team to drive business through key product pillars.
8. Enhance the in-store experience by delivering memorable moments and optimizing hospitality.
9. Lead and coach the team based on NPS scores to elevate the Tiffany Experience.
10. Recruit and develop a diverse and inclusive team, fostering growth and career development.
11. Provide continuous coaching and feedback to improve team engagement and performance.

1. Fluently bilingual in French and English.
2. Minimum of 7-10 years of sales management experience in retail or luxury retail.
3. Proven track record in sales generation and achieving sales goals.
4. Flexibility to work non-traditional hours, including nights, weekends, and holidays.
5. Proficiency with Microsoft Office and client tracking systems.
6. Authorization to work in Canada.

1. Leadership and team development
2. Client relationship management
3. Sales strategy implementation
4. Bilingual communication
5. Flexibility and adaptability
6. Proficiency in Microsoft Office and POS systems

Minimum of 7-10 years of sales management experience in retail or luxury retail, with a proven track record in sales generation and client relationship management.

A college/university degree is desired.

Tiffany & Co. offers a supportive workplace that values diversity and inclusion, providing accommodations for applicants with disabilities throughout the hiring process.

Tiffany & Co. fosters a workplace culture where individual differences are recognized and respected. The company is dedicated to creating an inclusive environment that encourages growth and innovation, aligning with its commitment to corporate sustainability and excellence.