Tiffany & Co. Store Director

Mississauga Canada

Monday, January 20, 2025

Tiffany & Co., a name synonymous with beauty, romance, and the iconic Blue Box, stands as a symbol of excellence in the luxury industry. With a legacy spanning over 175 years, Tiffany has been at the forefront of exquisite design and romantic ideals. As part of the LVMH Group, Tiffany & Co. benefits from the prestige and resources of a global luxury conglomerate. Employees at Tiffany are passionate, kind, and uphold the highest professional standards, continually educating themselves about new collections, cultures, and the evolving luxury market. The brand is committed to creating an organization that recognizes and rewards excellence in service, aligning with its dedication to exquisite craftsmanship, timeless design, and corporate sustainability.

1. Lead and develop the sales and operations of the Tiffany store to meet or exceed sales and profitability targets.
2. Cultivate a climate of service excellence and lead the team to deliver extraordinary client experiences.
3. Partner with the Market Vice President to identify business opportunities and implement actions to achieve or exceed sales plans.
4. Direct managers to drive client development activities and cultivate new and existing client relationships.
5. Demonstrate sales leadership by actively engaging on the sales floor and managing client relationships.
6. Elevate the in-store experience by delivering memorable moments and optimizing hospitality and store amenities.
7. Develop and execute a Talent Action Plan to build a best-in-class service and selling organization.
8. Assess capabilities and build development plans to grow talent at all levels, encouraging and coaching the team.

1. Minimum of 7-10 years of sales management experience in retail or luxury retail, or relevant client-related experience.
2. Proven track record in sales generation and managing the achievement of sales goals.
3. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
4. Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and POS systems.
5. Authorization to work in Canada.

1. Strong leadership and team development skills.
2. Excellent sales and client relationship management abilities.
3. Ability to identify and capitalize on business opportunities.
4. Proficiency in Microsoft Office and POS systems.
5. Flexibility and adaptability to various roles and schedules.

Minimum of 10 years in sales management within retail or luxury retail environments.

A college or university degree is preferred. A graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.

Tiffany & Co. offers a supportive and inclusive workplace where individual differences are recognized and respected. Accommodations are available for applicants with disabilities throughout the hiring process.

Tiffany & Co. fosters a workplace culture that is passionate about excellence, creativity, and innovation. Employees are encouraged to uphold the brand's high standards and contribute to a collaborative and inclusive environment. The company values diversity and is committed to creating a workplace where all employees can thrive.