Tiffany & Co. Store Director

Charlotte • USA

Tuesday, August 5, 2025

Tiffany & Co., a distinguished name synonymous with beauty, romance, and the iconic Blue Box, has been a symbol of excellence for over 175 years. As part of the LVMH Group, Tiffany & Co. offers a rich heritage of celebrated artistry, historic milestones, and magnificent jewelry. Employees are expected to uphold the brand's high standards, continuously educating themselves on new collections, cultures, and the evolving luxury market. The company is committed to recognizing and rewarding excellence in service, aligning with its dedication to exquisite craftsmanship, timeless design, and corporate sustainability.

1. Lead and develop the sales and operations of the Tiffany store to meet or exceed sales and profitability targets.
2. Cultivate a climate of service excellence and deliver extraordinary client experiences.
3. Deepen client relationships to achieve sales plans and drive lifetime loyalty.
4. Identify business opportunities and implement actions to achieve or exceed sales targets.
5. Direct managers to drive client development among team members.
6. Demonstrate sales leadership by actively participating on the sales floor and managing client relationships.
7. Elevate the in-store experience by delivering memorable moments and optimizing hospitality.
8. Develop and execute a Talent Action Plan to ensure a winning team and best-in-class service.
9. Assess capabilities and build development plans to grow talent at all levels.
10. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.

1. Minimum of 7-10 years of sales management experience in retail or luxury retail.
2. Proven track record in sales generation and managing sales goals.
3. Flexibility to work non-traditional hours, including nights, weekends, and holidays.
4. Proficiency with Microsoft Office, client tracking systems, and POS systems.
5. Authorization to work in the United States.

1. Sales leadership and client relationship management.
2. Ability to identify and develop business opportunities.
3. Talent development and team management.
4. Proficiency in Microsoft Office and client tracking systems.
5. Flexibility to adapt to various roles based on business needs.

7-10 years of sales management experience in retail or luxury retail.

A college/university degree is preferred. Graduate gemologist degree or GIA coursework is advantageous.

Tiffany & Co. offers a comprehensive benefits package, including opportunities for career advancement and professional development within the luxury retail sector.

Tiffany & Co. fosters a workplace culture that values passion, kindness, and professional commitment. Employees are expected to uphold high standards and continuously educate themselves about the brand and the luxury market. The company is dedicated to creating a collaborative environment where excellence in service is recognized and rewarded.