Tiffany & Co. Service Center Manager

New York • USA

Tuesday, June 3, 2025

Tiffany & Co., a renowned name in luxury jewelry, is part of the LVMH Group, a global leader in luxury goods. As an employer, Tiffany & Co. is committed to excellence, innovation, and the highest standards of craftsmanship. The company offers a dynamic and inclusive work environment where employees are encouraged to grow and contribute to the brand's legacy of elegance and sophistication.

1. Oversee daily operations of the New York Service Center to ensure service and performance standards are met.
2. Manage the completion of servicing orders for client and stock merchandise efficiently.
3. Supervise craft and operations staff, ensuring a healthy and safe work environment.
4. Provide financial oversight, including department labor and management of components, gemstones, and precious materials.
5. Collaborate with the Landmark store team to support client servicing needs, including high jewelry service delivery.
6. Support store events and client high jewelry alterations.
7. Develop and implement new processes and projects, providing training and guidance to staff.
8. Drive process improvements aligned with company objectives.
9. Set and communicate clear goals, fostering a high-performance culture.
10. Ensure compliance with health and safety standards.

1. Bachelor’s degree
2. Minimum of 3 years of direct management experience
3. Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
4. Ability to collaborate and influence without direct authority
5. Detail-oriented with strong communication skills
6. Flexible work schedule, including weekends and overtime as needed

1. Strong organizational and multitasking abilities
2. Financial acumen and understanding of expense statements
3. Ability to inspire trust, fairness, integrity, and professionalism
4. Decision-making skills in uncertain business situations
5. Experience working with cross-functional teams

Minimum 5 years of relevant experience, preferably in luxury retail or a client-facing environment.

Bachelor’s degree required; graduate degree in business, engineering, or related field preferred.

The hiring range for this position is $111,000 - $157,000, dependent on relevant skills and experience.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters an inclusive culture that values diversity and encourages continuous learning and development. The company is dedicated to creating an environment where employees feel valued and inspired to contribute to the brand's prestigious legacy.