Tiffany & Co. Senior Client Advisor

Sydney • Australia

Tuesday, April 8, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its elegance, innovative design, and fine craftsmanship. As part of LVMH, the world's largest luxury group, Tiffany & Co. offers unparalleled career opportunities and a commitment to excellence in the luxury retail sector.

1. Cultivate strong customer relationships to achieve individual Annual Net Sales plan, adhering to the Tiffany Touch and highest customer service standards.
2. Assist customers with merchandise selections using consultative and strategic selling skills in line with Tiffany & Co. training modules.
3. Foster personalized customer interactions to enhance clienteling and repeat business.
4. Embody and inspire luxury standards in presentation and behavior.
5. Address and resolve customer issues and complaints.
6. Support store initiatives and efforts as an active team member.
7. Ensure health, safety, and welfare compliance in the workplace.
8. Mentor and coach Client Advisors to achieve their sales targets.

1. Minimum two years of retail experience, preferably within the jewelry industry.
2. Previous expert selling experience.
3. Demonstrable problem-solving ability.
4. Strong customer service ethics.
5. Excellent verbal and written communication skills.
6. Strong computer skills, including proficiency in Word, Excel, and CRM.
7. Flexible availability, including evenings, weekends, and public holidays.
8. Previous experience in a luxury retail environment.
9. Previous senior sales experience.
10. Gemology Certificate/Diploma preferred.

1. Strategic selling and clienteling
2. Customer relationship management
3. Problem-solving
4. Communication
5. Team leadership and coaching
6. Health and safety compliance

Minimum 5 years of experience in a luxury retail environment with a focus on jewelry sales.

Generous salary, employee merchandise benefits, milestone gifts, and a culture focused on collaboration, innovation, wellbeing, and growth. Opportunities for career advancement within LVMH, continuous training, and global networking.

Tiffany & Co. fosters a workplace environment that emphasizes passion, kindness, and professional commitment. Employees are expected to uphold high standards, continually educate themselves, and deliver the Tiffany Experience, which is characterized by creating connections, providing personalized experiences, and honoring the Tiffany legacy.