Tiffany & Co. Senior Client Advisor

Brisbane • Australia

Friday, December 13, 2024

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its elegance, innovative design, and fine craftsmanship. As part of the LVMH group, Tiffany & Co. offers a rich heritage of celebrated artistry and a commitment to excellence. Employees are expected to uphold the brand's legacy by delivering exceptional service and embodying the highest standards of professionalism.

1. Cultivate strong customer relationships to meet individual Annual Net Sales plans.
2. Assist customers with merchandise selections using strategic selling skills.
3. Cultivate customers through personalized interactions to achieve high client repeat rates.
4. Embody and inspire the highest luxury standards in presentation and behavior.
5. Manage customer issues and complaints effectively.
6. Support the store team in achieving sales targets through mentoring and coaching.
7. Ensure health, safety, and welfare compliance in the workplace.

1. Minimum two years of retail experience, preferably within the jewelry industry.
2. Previous expert selling experience.
3. Demonstrable problem-solving ability.
4. Strong customer service ethics.
5. Excellent communication skills, both verbal and written.
6. Strong computer skills, including proficiency in Word, Excel, and CRM.
7. Flexible working availability, including evenings, weekends, and public holidays.
8. Previous experience in a luxury retail environment.
9. Previous senior sales experience.
10. Gemology Certificate/Diploma preferred.

1. Strategic selling skills
2. Customer relationship management
3. Problem-solving
4. Communication
5. Mentoring and coaching
6. Health and safety compliance

Minimum of 5 years in a similar role, with a preference for experience in the jewelry industry.

Generous salary, employee merchandise benefits, and milestone gifts. Opportunities for career advancement within LVMH, continuous training, and individual up-skilling. A supportive team environment focused on collaboration, innovation, and growth. Access to global networking and cross-collaboration opportunities. Participation in a Wellbeing and Charitable Giving/Volunteering Program.

Tiffany & Co. fosters a workplace culture that is passionate, kind, and professionally committed. Employees are expected to deliver the Tiffany Experience by creating connections, providing personalized experiences, and honoring the Tiffany legacy. The company values collaboration, innovation, and growth, offering a vibrant and socially connected team environment.