Tiffany & Co. Senior Client Advisor

Madrid • Spain

Friday, April 4, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its timeless elegance and exceptional craftsmanship. As part of the LVMH Group, Tiffany & Co. offers a dynamic and inspiring work environment, fostering a culture of innovation and excellence. The brand is committed to nurturing talent and encouraging professional growth, ensuring that each employee contributes to the enduring legacy of Tiffany & Co.

1. Elevate the in-store experience by consistently delivering memorable moments of joy for clients.
2. Act as a passionate brand ambassador, providing genuine and personalized interactions.
3. Focus on client experience behaviors aligned with luxury standards and Tiffany style.
4. Optimize hospitality and store amenities to create unique experiences, including organizing private appointments and prospecting new clients.
5. Deepen client relationships to drive lifetime loyalty.
6. Collaborate with store management and headquarters CRM to care for and develop Very Important Clients (VIC).
7. Participate in local and international high jewelry events.
8. Resolve client and peer concerns using judgment and knowledge of policies and procedures.
9. Demonstrate sales leadership by capturing client data to cultivate new and existing clients.
10. Drive business through key product pillars with a strong focus on diamond expertise and high jewelry sales.
11. Maintain brand standards in grooming and behavior.
12. Ensure compliance with internal control procedures and maintain inventory accuracy.

1. 5-7 years of experience in luxury retail or hospitality

1. Passion for client interaction both in-store and during special occasions
2. Empathy and ability to build strong client relationships
3. Flexibility and strong problem-solving skills
4. Fluency in Spanish and English; a third language is a plus

Minimum of 3 years in a similar role within luxury retail or hospitality.

Competitive benefits package including opportunities for professional development and participation in exclusive brand events.

Tiffany & Co. fosters a culture of joy, creativity, and excellence, empowering employees to honor the brand's rich heritage while dreaming of its future. The company values thoughtfulness, curiosity, and optimism, encouraging a collaborative and dynamic work environment.