Tiffany & Co. Senior Client Advisor

Tiffany & Co. is an iconic luxury jewellery and watch maison renowned for craftsmanship, refined design and exceptional client experiences. Now part of the LVMH group, Tiffany operates a global retail network that combines heritage brand storytelling with contemporary retail and omnichannel services, offering employees opportunities to work at the intersection of craftsmanship, client service and luxury retail innovation.

1. Deliver exceptional, personalised luxury service that upholds Tiffany’s standards of etiquette and brand integrity.
2. Achieve and consistently exceed individual and store sales objectives and KPIs through proactive selling and client development.
3. Develop and execute clienteling strategies to acquire, nurture and grow a diverse client base across in-store and digital channels.
4. Curate memorable client experiences including product personalization, care services and special-occasion activations.
5. Act as a role model and coach to Client Advisors, providing guidance to elevate team performance and collective results.
6. Ensure operational excellence and compliance with Tiffany and LVMH procedures (inventory control, reservations, transfers, after-sales care).
7. Tell the Tiffany story with authenticity and authority to inspire trust and deepen client relationships.
8. Propose and support implementation of solutions and new ways of working to address store-level challenges and opportunities.

1. Minimum 3–5 years’ experience in luxury retail or client-facing roles (hospitality experience considered relevant).
2. Proven track record of achieving sales targets and cultivating long-term client relationships.
3. Demonstrable experience in omnichannel sales and clienteling initiatives.
4. Strong interpersonal and communication skills with an understanding of luxury etiquette and service protocols.
5. Flexible availability to work non-traditional retail hours including evenings, weekends and holidays.
6. Legal authorization to work in the country where the role is based.

1. Point of Sales (POS) systems
2. client tracking systems
3. Microsoft Outlook/email
4. omnichannel tools
5. clienteling
6. personalization and product care services
7. luxury etiquette

Minimum 3–5 years of client-facing experience in a luxury retail environment or comparable client-related sectors (e.g., high-end hospitality), with a proven record of meeting or exceeding sales targets and developing an active client portfolio.

College or university degree preferred; Graduate Gemologist qualification or coursework from the Gemological Institute of America (GIA) is advantageous.

Tiffany & Co. cultivates a culture rooted in craftsmanship, refined service and timeless design. As part of LVMH, the brand emphasizes professional development, collaborative store teams and an inclusive approach to client experiences, where employees are encouraged to combine brand heritage with entrepreneurial initiative.