Tiffany & Co. Senior Client Advisor

Brisbane • Australia

Thursday, April 3, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its elegance, innovative design, and fine craftsmanship. As part of the LVMH group, Tiffany & Co. offers employees the opportunity to be part of a legacy of exquisite designs and romantic ideals. The company is committed to maintaining the highest standards of quality and service, ensuring a workplace that is both inspiring and rewarding.

1. Cultivate strong customer relationships to achieve individual Annual Net Sales plan.
2. Assist customers with merchandise selections using consultative and strategic selling skills.
3. Cultivate customers with personalized interactions to ensure high client repeat rate.
4. Embody and inspire the highest luxury standards in presentation and behavior.
5. Manage customer issues and complaints effectively.
6. Support the store team and company initiatives.
7. Ensure health, safety, and welfare compliance at work.
8. Mentor and coach Client Advisors to achieve their sales plans.

1. Minimum of 5 years of retail experience, preferably within the jewelry industry.
2. Previous expert selling experience.
3. Demonstrable problem-solving ability.
4. Strong customer service ethics.
5. Excellent verbal and written communication skills.
6. Strong computer skills, including Word, Excel, and CRM.
7. Flexible availability, including evenings, weekends, and public holidays.
8. Previous experience in a luxury retail environment.
9. Previous senior sales experience.
10. Gemology Certificate/Diploma preferred.

1. Strategic selling skills
2. Customer relationship management
3. Problem-solving
4. Communication
5. Coaching and mentoring
6. Health and safety compliance

Minimum of 5 years of retail experience, preferably within the jewelry industry, with previous senior sales experience.

Gemology Certificate/Diploma preferred.

Generous salary, employee merchandise benefits, milestone gifts, and a culture focused on collaboration, innovation, wellbeing, and growth. Opportunities for career advancement within LVMH, ongoing training, and global networking.

Tiffany & Co. fosters a culture of passion, kindness, and professional commitment. Employees are expected to deliver the Tiffany Experience, characterized by creating connections, providing personalized experiences, and honoring the Tiffany legacy. The company values continuous education, respect for the brand, and a commitment to corporate sustainability.