Tiffany & Co. Senior Client Advisor

Auckland • New Zealand

Monday, April 14, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its elegance, innovative design, and fine craftsmanship. As part of the LVMH group, Tiffany & Co. offers employees the opportunity to work within the world's largest luxury conglomerate, fostering a culture of collaboration, innovation, and growth.

1. Cultivate strong customer relationships to achieve individual Annual Net Sales plan, adhering to the Tiffany Touch and highest customer service standards.
2. Assist customers with merchandise selections using consultative and strategic selling skills, in line with TCO training modules and standards.
3. Engage in personalized interactions to cultivate repeat clientele.
4. Embody and inspire luxury standards in presentation and behavior.
5. Manage customer issues and complaints effectively.
6. Participate actively in store team initiatives and support company efforts.
7. Ensure health and safety compliance in the workplace.
8. Mentor and coach Client Advisors to achieve their sales plans.

1. Minimum two years of retail experience, preferably in the jewelry industry.
2. Previous expert selling experience.
3. Demonstrable problem-solving ability.
4. Strong customer service ethics.
5. Excellent verbal and written communication skills.
6. Strong computer skills, including Word, Excel, and CRM.
7. Flexible working availability, including evenings, weekends, and public holidays.
8. Previous experience in a luxury retail environment.
9. Previous senior sales experience.
10. Gemology Certificate/Diploma preferred.

1. Strategic selling skills
2. Customer relationship management
3. Problem-solving
4. Communication
5. Mentoring and coaching
6. Health and safety compliance

Minimum of 5 years in a relevant field, with at least 2 years in retail, preferably within the jewelry industry.

Generous salary, employee merchandise benefits, milestone gifts, and a culture focused on collaboration, innovation, wellbeing, and growth. Opportunities for career advancement within LVMH, continuous training, and global networking. Wellbeing and Charitable Giving/Volunteering Program.

Tiffany & Co. fosters a workplace culture that is passionate, kind, and professionally committed. Employees are expected to uphold high standards, continually educate themselves, and deliver the Tiffany Experience, which is characterized by creating connections, providing personalized experiences, and honoring the Tiffany legacy. The environment is vibrant, positive, and socially connected.