Tiffany & Co. Retail Operations Manager

Chicago • USA

Tuesday, June 17, 2025

Tiffany & Co., a distinguished name in the luxury watches and jewellery sector, operates under the esteemed umbrella of LVMH, a global leader in luxury goods. Renowned for its timeless elegance and superior craftsmanship, Tiffany & Co. offers an unparalleled work environment that fosters innovation, excellence, and a commitment to providing an extraordinary client experience.

1. Provide strategic operational and sales support for the MidAtlantic region.
2. Lead and coordinate communication and implementation of global and regional directives.
3. Ensure consistency and compliance in retail operations, special events, and Blue Book standards.
4. Create strong partnerships with store management and functional groups to align and standardize operational processes.
5. Address operational questions or concerns related to policy and procedures.
6. Align with global and regional policies, advocating for necessary operational support.
7. Maintain regular in-person presence to evaluate standards and assist with special projects.
8. Escalate and resolve IT issues in collaboration with local and regional support.
9. Prioritize requests and implement best practices with Market and Operations Vice Presidents.
10. Standardize processes to achieve consistency across stores.
11. Identify and implement business process improvements to maximize store resources.
12. Execute and communicate special projects, procedural changes, and new systems implementations.
13. Ensure front-of-house presentation meets luxury brand standards.
14. Monitor and ensure compliance with operational procedures, including inventory accuracy and audit reports.
15. Assess and address training needs in partnership with the zone operations team.
16. Coordinate and confirm execution of training for compliance and new systems.
17. Manage the Uniform program including ordering, implementation, and maintenance.

1. College degree required.
2. Minimum 5 years of retail experience, preferably in luxury.
3. Proficient in Microsoft Suite.
4. Strong verbal and written communication skills.
5. Background in inventory management.
6. Experience overseeing multiple retail locations or supporting new store openings.

1. Strategic operational planning
2. Sales support
3. Communication and coordination
4. Policy and procedure alignment
5. IT issue resolution
6. Process standardization
7. Business process improvement
8. Training and development
9. Project management

A minimum of 5 years in retail, with a preference for luxury sector experience.

College degree required.

The hiring range for this position is $107,100 - $151,200, with eligibility for bonuses and sales incentives.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. prides itself on a culture that values innovation, excellence, and a commitment to delivering a luxury client experience. As part of LVMH, employees are encouraged to thrive in a dynamic and collaborative environment that supports professional growth and development.