Tiffany & Co. Retail and Training Coach

Kuwait City • Kuwait

Friday, December 20, 2024

Tiffany & Co., a renowned name in luxury jewelry, is part of the LVMH Group, a global leader in high-quality products. As an employer, Tiffany & Co. is committed to fostering a culture of excellence, innovation, and inclusivity, offering unparalleled opportunities for professional growth within the luxury sector.

1. Partner with store leaders and retail teams to observe, monitor, and coach to ensure high sales and service standards.
2. Develop leadership skills within the retail team to enhance confidence and effectiveness.
3. Monitor daily client interactions and provide feedback to improve client experience and selling skills.
4. Identify store opportunities through observation, sales dashboards, and NPS scores.
5. Create and implement store learning and coaching plans with individual targets.
6. Track coaching conversations and update training records in the LMS.
7. Support a culture of coaching and feedback by working directly with Store and Team Managers.
8. Partner with store leadership to structure and participate in motivational learning sessions.
9. Facilitate training to support business objectives and organize impactful onboarding for new hires.
10. Prepare monthly training calendars and focus on learning solutions based on observations and business objectives.

1. Minimum 5 years of relevant experience in retail coaching or training.
2. Proven track record in developing leadership skills within a retail environment.
3. Strong ability to monitor and enhance client interactions and sales performance.

1. Excellent coaching and mentoring abilities.
2. Strong organizational and communication skills.
3. Proficiency in using Learning Management Systems (LMS).
4. Ability to develop and implement training programs.

Minimum 5 years of relevant experience in retail coaching or training.

Tiffany & Co. offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury sector.

Tiffany & Co. promotes a culture of excellence, innovation, and inclusivity. The company values its employees' professional growth and encourages a collaborative and supportive work environment.