Tiffany & Co. Repair Services Representative

Queens • USA

Tuesday, June 17, 2025

Tiffany & Co., a prestigious name in luxury jewelry and a part of the LVMH conglomerate, is renowned for its timeless elegance and exceptional craftsmanship. As an employer, Tiffany & Co. offers a dynamic and inclusive workplace where innovation and tradition coexist, providing employees with opportunities to grow within a globally recognized brand.

1. Accurately assess repair orders to determine technical assignments based on expertise and labor time, balancing client needs and deadlines.
2. Maximize workflow efficiency by capturing relevant information in the system and escalating servicing issues as needed.
3. Identify volume and type of repairs, managing orders with awareness of deadlines and collaborating with management on issues and projects.
4. Ensure all processing work meets Tiffany quality and design standards, inspecting orders for additional needs and escalating appropriately.
5. Meet or exceed productivity standards, maintaining organized orders and reporting late or potentially late orders to management.
6. Develop a comprehensive knowledge of Tiffany & Co. products, proactively seeking and applying new skills to improve quality, safety, and productivity.
7. Collaborate with coworkers, administration, and management in problem-solving and process improvement.
8. Provide assistance throughout the service center, participating in special projects and supporting workflow management.
9. Comply with all health and safety requirements, maintaining a safe workstation and reporting safety incidents to management.
10. Contribute to the safe operation of the workshop, maintaining common areas and equipment, and reporting any unsafe tools or infrastructure gaps.

1. High School diploma or equivalent
2. Strong verbal and written communication skills
3. Proficiency with Microsoft Office
4. 2 years' experience in an administrative business environment

1. Ability to assess technical assignments and manage workflow efficiently
2. Strong organizational skills
3. Knowledge of Tiffany & Co. products and systems
4. Collaboration and problem-solving abilities
5. Commitment to health and safety standards

Minimum of 3 years in a relevant role, preferably within a technical or administrative business environment.

High School diploma or equivalent

The hiring range for this position is $23 - $31 per hour, dependent upon candidates’ relevant skills and experience.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters a culture of excellence and innovation, where employees are encouraged to develop their skills and contribute to the brand's legacy of luxury and craftsmanship. The company values diversity, collaboration, and a commitment to quality in every aspect of its operations.