Tiffany & Co. Operations Professional

Montreal • Canada

Wednesday, January 8, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its extraordinary jewels, exceptional craftsmanship, and steadfast commitment to corporate sustainability. As part of the LVMH conglomerate, Tiffany & Co. upholds a rich heritage while embracing progressive change. The brand is dedicated to delivering the Tiffany Experience, a unique blend of innovation and service excellence that leaves a lasting impression on clients worldwide.

1. Provide outstanding client service, order fulfillment, and inventory management.
2. Ensure merchandise is delivered with the Tiffany Touch.
3. Act as an excellent communicator and brand ambassador.
4. Cultivate an entrepreneurial spirit, creativity, and innovation while delivering excellence.
5. Champion operational efficiency and effectiveness.
6. Complete daily tasks such as order fulfillment, shipping, receiving, and replenishment, and manage jewelry cleaning and repairs.
7. Supervise and reconcile merchandise inventory, reporting discrepancies to management or corporate partners.
8. Partner and communicate effectively with client advisors, management, and clients to respond to requests for assistance in product and service information.
9. Elevate the in-store experience by consistently delivering memorable moments.
10. Demonstrate passion as a Tiffany brand ambassador during every client interaction.
11. Implement best practices to optimize hospitality and store amenities.
12. Support company operations efficiency objectives by improving efficiency and providing feedback on process changes.
13. Deepen client relationships to drive lifetime dedication and spending.
14. Support the store in achieving or exceeding commercial targets.
15. Collect data during client interactions to cultivate new and existing clients.
16. Handle internal and external phone and email correspondence to generate sales opportunities.

1. Fluently bilingual in French and English.
2. Strong analytical skills.
3. Proficient in Microsoft Word and Excel.
4. Ability to work retail store hours, including nights, weekends, and holidays.
5. Ability to connect with clients.
6. Organized and detail-oriented.
7. Flexibility to perform different tasks based on business needs.
8. Authorization to work in Canada.

1. Bilingual communication
2. Analytical thinking
3. Proficiency in Microsoft Office
4. Customer service excellence
5. Organizational skills
6. Flexibility and adaptability

Minimum 3 years of relevant experience required.

A college/university degree is preferred.

Competitive benefits package including opportunities for career advancement within a prestigious global brand.

Tiffany & Co. fosters a culture of excellence, innovation, and sustainability, where employees are encouraged to uphold the highest standards and contribute to a legacy that transcends time. The workplace is dynamic and collaborative, with a strong emphasis on personal and professional growth.