Tiffany & Co.

Operations Professional

Tiffany & Co. is renowned for delivering exceptional client experiences through extraordinary jewels and craftsmanship. The company values its rich heritage while embracing innovation and sustainability. Tiffany & Co. is committed to upholding high standards and inspiring others with its blend of service excellence and innovation.

1. Provide outstanding client service, order fulfillment, and inventory management.
2. Ensure merchandise is delivered with the Tiffany Touch.
3. Communicate effectively and act as a brand ambassador.
4. Champion operational efficiency and effectiveness.
5. Complete daily tasks such as order fulfillment, shipping, receiving, replenishment, and merchandise cleaning.
6. Supervise and reconcile merchandise inventory, reporting discrepancies.
7. Partner with client advisors, management, and clients to respond to requests for assistance.
8. Elevate in-store experience by consistently delivering memorable moments.
9. Demonstrate passion as a Tiffany brand ambassador.
10. Implement standard methodologies to optimize hospitality and store amenities.
11. Apply deep knowledge of product, service, and care instructions.
12. Support company operations efficiency objectives.
13. Challenge standards to seek continuous improvement.
14. Deepen client relationships to drive dedication and spend.
15. Support the store in achieving commercial targets.
16. Collect data during client interactions.
17. Handle internal and external correspondence to generate sales opportunities.

1. Fluently bilingual in French and English
2. Strong analytical skills
3. Proficient in Microsoft Word and Excel
4. Ability to work retail store hours, including nights, weekends, and holidays
5. Ability to connect with clients
6. Organized and detail-oriented
7. Flexibility to perform different tasks based on business needs
8. Authorization to work in the United States or the country where the position is based

1. Analytical skills
2. Communication skills
3. Organizational skills
4. Detail-oriented
5. Flexibility

Minimum 3 years

A college/university degree is desired.

The role is based in Montreal, Canada, where Tiffany & Co. fosters a culture of innovation, service excellence, and a commitment to sustainability. The company values its heritage while embracing change for the better.