Tiffany & Co. Operations Professional

Tiffany & Co. is an iconic luxury jeweller known for exceptional craftsmanship, design and client service. As part of a global luxury group, the brand operates a worldwide retail network where meticulous attention to product quality and elevated client experiences are paramount. The company values refined service, operational excellence and opportunities for career development within luxury retail.

1. Execute daily back-of-house operations including order fulfilment, shipping, receiving, replenishment and merchandise transfers with meticulous attention to brand standards.
2. Manage and reconcile merchandise inventory using company reports and systems; identify and report discrepancies to management and corporate partners.
3. Maintain and care for jewellery and merchandise (cleaning, preparing, receiving repairs) following established handling procedures.
4. Partner closely with client advisors and store management to respond to client requests, follow-up on service and repair orders, and support sales activity.
5. Deliver outstanding client service in-person and by phone/email, representing the Tiffany brand and creating memorable client moments.
6. Collect and record client data during interactions to support relationship building and commercial objectives.
7. Champion operational efficiency by proposing process improvements and implementing standardised methodologies tied to NPS and client feedback.

1. Minimum 3 years of relevant retail operations experience; experience in luxury retail or jewellery preferred.
2. Strong analytical skills with a demonstrated ability to reconcile inventory and resolve discrepancies.
3. Proficient in Microsoft Word and Microsoft Excel.
4. Excellent communication and interpersonal skills; able to collaborate with client advisors, management and corporate partners.
5. Available to work retail hours including nights, weekends and holidays; authorized to work in the United States.
6. Organized, detail-oriented and adaptable to changing daily business needs.

1. Microsoft Word
2. Microsoft Excel
3. NPS (Net Promoter Score) program
4. Order fulfilment
5. Inventory management
6. Inventory reconciliation
7. Shipping and receiving
8. Jewellery cleaning and repairs handling
9. Client service and relationship building
10. Data collection and client follow-up
11. Problem-solving
12. Attention to detail

Minimum 3 years in retail operations or a closely related role, preferably within luxury retail or jewellery environments.

Bachelor's degree preferred.

Tiffany & Co. cultivates a culture of refined service and meticulous craftsmanship where client experience is central. The workplace emphasises collaboration between sales and operations teams, continuous improvement informed by client feedback, and high standards of professionalism typical of global luxury retail.