Tiffany & Co. Operations Manager

London • UK

Wednesday, August 20, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the LVMH group, Tiffany & Co. benefits from the resources and prestige of one of the world's leading luxury goods conglomerates. The brand is committed to fostering a culture of excellence and innovation, offering employees the opportunity to contribute to its storied legacy while advancing their careers in a dynamic and inspiring environment.

1. Oversee and ensure operational excellence in the flagship Old Bond Street location, maintaining a seamless and personalized client experience.
2. Support sales, operations, and aftercare services, aligning with Tiffany's Global Service Philosophy.
3. Manage and develop Operations Coordinators and Aftercare Advisors, fostering a high-performance team environment.
4. Collaborate with Retail Management to drive compliance and operational efficiency.
5. Ensure adherence to inventory management protocols, including cycle counts and inventory adjustments.
6. Facilitate inter-branch transfers and manage merchandise replenishment shipments.
7. Lead monthly health and safety audits and ensure compliance with audit procedures.
8. Monitor and respond to client feedback, enhancing customer engagement and service excellence.

1. Authorization to work in the UK.
2. Minimum of 5 years of experience in retail operations, preferably within a luxury environment.

1. Strong organizational and detail-oriented skills with a focus on operational excellence.
2. Proven ability to manage omnichannel transactions and stock KPIs.
3. Service-oriented with knowledge of luxury etiquette.
4. Collaborative team player with strong interpersonal skills.
5. Proficient in Microsoft Word and Excel.
6. Flexibility to work non-traditional hours.

Minimum 5 years of experience in retail operations with a focus on merchandising, client service, and people management.

A University degree is preferred. Graduate gemologist degree or GIA coursework is advantageous.

Tiffany & Co. offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Tiffany & Co. prides itself on a culture that values creativity, innovation, and excellence. Employees are encouraged to honor the brand's rich heritage while contributing to its future success. The workplace fosters collaboration and supports personal and professional growth.