Tiffany & Co. Operations Coordinator

Zurich • Switzerland

Tuesday, June 17, 2025

Tiffany & Co., a distinguished name synonymous with beauty, romance, and the iconic Blue Box, is a symbol of excellence in the luxury industry. As part of the prestigious LVMH Group, Tiffany & Co. has a legacy of over 180 years in exquisite design and craftsmanship. The brand is committed to creating a workplace that values passion, professionalism, and a dedication to delivering the unparalleled Tiffany Experience. Employees are encouraged to uphold the highest standards while being part of a company that prioritizes corporate sustainability and innovation.

1. Oversee store merchandise, including receiving and transferring items to other locations.
2. Ensure inventory accuracy and availability to enhance client service, including managing Carnet merchandise and Travel Collections.
3. Monitor daily high-value counts and maintain returns reports.
4. Lead and coordinate cycle counts and physical inventory preparation, including overseeing annual physical inventory.
5. Coordinate price changes, merges, re-classes, and ticket changes.
6. Process merchandise requests and manage special orders and back orders.
7. Provide superior post-sales client communication and service, including managing repair and engraving orders.
8. Perform minor onsite repairs and cleanings within the store's client service area.
9. Assist with visual presentation of merchandise through scheduled cleaning and inspection.
10. Support sales floor operations and provide outstanding customer service.
11. Partner with sales and marketing teams to process merchandise orders and coordinate store events.
12. Manage store supplies, including sundries, packaging, and hospitality.
13. Track invoice approvals and verify daily inventory reports.
14. Liaise with facilities and IT, follow up on audit issues, and manage record retention.
15. Perform daily cashier functions and act as Security and Health & Safety liaison.
16. Assist in maintaining and implementing operational support systems.

1. 2-3 years of retail experience in operations with knowledge of merchandising, client service, administration, and shipping.
2. Analytical skills preferred.
3. Proficiency in Microsoft Word and Excel, with IT knowledge.
4. Ability to work retail hours, including nights, weekends, and holidays.
5. Organized and detail-oriented.
6. Ability to work well with clients, peers, and management.
7. Adherence to Tiffany & Co. standards.
8. Project management skills with the ability to meet deadlines.
9. Flexibility to perform various tasks based on business needs.
10. Knowledge of local import/export regulations.
11. Fluency in German and English.

1. Inventory management
2. Client service excellence
3. Merchandising
4. Administrative proficiency
5. Analytical thinking
6. IT proficiency
7. Project management
8. Bilingual communication

2-3 years of prior retail experience in operations, with a comprehensive understanding of merchandising, client service, administration, and shipping.

Training and development opportunities within LVMH, an exciting international luxury brand, retirement plan, life insurance, attractive employee discounts, and onboarding training.

Tiffany & Co. fosters a culture of excellence, where employees are passionate, kind, and committed to professional growth. The company values high standards, continuous education, and a deep respect for the brand, creating a unique and rewarding workplace environment.