Tiffany & Co. Operations Coordinator

Tiffany & Co. is an iconic luxury jeweller celebrated for craftsmanship, high-touch client service and enduring design. Now part of the LVMH Group, the maison combines legacy savoir‑faire with the resources of a global luxury conglomerate, offering roles that blend retail hospitality, product expertise and operational rigour.

1. Lead all back‑of‑house store operations including order fulfillment, shipping, receiving, replenishment and merchandise transfers.
2. Serve as key holder and act as manager‑on‑duty in the absence of leadership — opening/closing the store, coordinating staff, and resolving operational issues.
3. Maintain inventory accuracy and ensure strict adherence to internal control procedures and company operational policies.
4. Support sales objectives by providing operational and administrative assistance that enables sales professionals to drive client engagement and revenue.
5. Collect and manage client data, coordinate client service activities, and follow up on requests to cultivate lasting customer relationships.
6. Perform routine jewellery care and intake for repairs; uphold product presentation standards through cleaning and merchandising tasks.
7. Coach and mentor team members when acting as manager‑on‑duty; provide feedback for process improvements and support efficiency initiatives.

1. 2–3 years of prior retail experience in operations with comprehensive knowledge of merchandising, client service, administration and shipping.
2. Demonstrated strong analytical skills and keen attention to detail.
3. Proficiency in Microsoft Word and Microsoft Excel.
4. Flexible availability to work retail store hours, including nights, weekends and holidays.
5. Organized, dependable and able to perform a range of operational tasks according to daily business needs.
6. Authorization to work in the United States.

1. Microsoft Word
2. Microsoft Excel
3. Order fulfillment
4. Shipping and receiving
5. Inventory management / inventory accuracy
6. Client data collection and CRM-related follow-up
7. Merchandising and product presentation
8. Experience handling jewellery and coordinating repairs
9. Familiarity with NPS (Net Promoter Score) behaviours and acting on client feedback

2–3 years' experience in retail operations is required, with demonstrated competence in merchandising, inventory control, client service and shipping/receiving. Experience acting as a key holder or in a manager‑on‑duty capacity is highly desirable.

No formal degree required; college/university degree preferred. Graduate Gemologist qualification or prior Gemological Institute of America (GIA) coursework is a plus.

Tiffany & Co. emphasizes elevated client service, meticulous craftsmanship and a polished in‑store experience. As part of LVMH, the brand fosters professional development within a heritage luxury environment, where operational excellence and attention to detail are valued.