Tiffany & Co. Operations Coordinator

Tiffany & Co., a distinguished name in luxury since 1837, is celebrated for its exquisite craftsmanship and iconic designs. As part of the LVMH group, Tiffany & Co. upholds a legacy of innovation and exceptional service, making it one of the world's most recognizable luxury brands. The company is committed to creating memorable experiences for its clientele, marking significant milestones with elegance and sophistication.

1. Oversee all aspects of Back of House operations, including coordination of Merchandising, Customer Service, and Client Services roles.
2. Ensure repair and service orders are managed and completed in a timely manner, adhering to Tiffany & Co.'s service quality standards.
3. Respond to all customer inquiries via telephone, email, or in person, ensuring high standards of resolution following established processes.
4. Apply consultative selling and product knowledge to customer interactions to build ongoing relationships and confidence.
5. Provide the highest standard of customer follow-up to support client relationship development.

1. Minimum 1-2 years of retail stock management or inventory control experience, preferably within the jewelry industry.
2. Proven problem-solving ability.
3. Strong customer service ethics.

1. Excellent verbal and written communication skills.
2. Solid attention to detail and problem-solving capabilities.
3. Strong interpersonal skills.
4. Proven multi-tasking experience with an ability to meet deadlines.
5. Advanced skills in MS Word, Excel, and MIPS.
6. Flexible working availability, including evenings, weekends, and public holidays.

Minimum 3 years of relevant experience.

Competitive salary, career development opportunities, Tiffany-designed training programs, and generous employee discounts.

Tiffany & Co. fosters a culture of elegance and excellence, where employees are encouraged to grow and develop in a supportive environment. The brand values creativity, innovation, and a commitment to delivering exceptional customer experiences.