Tiffany & Co. Operations Coordinator

Montreal • Canada

Wednesday, January 8, 2025

Tiffany & Co., a venerable name in luxury jewelry, is renowned for its extraordinary jewels and exceptional craftsmanship. As part of the LVMH conglomerate, Tiffany & Co. is committed to sustainability and innovation while cherishing its rich heritage. The company offers an environment where employees can contribute to a legacy that transcends time, aligning with a collective vision of excellence and service.

1. Lead back-of-house operations in a Tiffany store.
2. Provide excellent client service and support store leadership in key initiatives to drive sales goals.
3. Act as a key holder and manager on duty when necessary, coordinating order fulfillment, inventory management, and client service activities.
4. Ensure compliance with internal control procedures and maintain inventory accuracy.
5. Support operational efficiency objectives and provide feedback on process improvements.
6. Mentor team members to enhance performance when acting as manager on duty.
7. Deepen client relationships to drive loyalty and sales.
8. Collect customer data to cultivate new and existing customers.
9. Implement standard processes to optimize hospitality and store amenities.
10. Resolve client and employee concerns using detailed knowledge of policies and procedures.

1. Fluently bilingual in French and English
2. 2-3 years of retail experience in operations with knowledge of merchandising, client service, administration, and shipping
3. Strong analytical skills
4. Proficient in Microsoft Word and Excel
5. Ability to work retail hours, including nights, weekends, and holidays
6. Organized and detail-oriented
7. Flexibility to perform various tasks based on business needs
8. Authorization to work in Canada

1. Bilingual communication
2. Analytical skills
3. Proficiency in Microsoft Office
4. Organizational skills
5. Flexibility
6. Customer service

A minimum of 3 years in retail operations, with a focus on merchandising, client service, and administration.

A college/university degree is desired. A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.

Tiffany & Co. is committed to fostering a workplace where individual differences are recognized, appreciated, and respected. Accommodations are available for applicants with disabilities throughout the hiring process.

Tiffany & Co. fosters a culture of excellence, innovation, and sustainability. Employees are encouraged to uphold the highest standards and contribute to a legacy of remarkable service and craftsmanship. The company values diversity and inclusivity, ensuring a respectful and supportive workplace.