Tiffany & Co.

Operations Coordinator

Tiffany & Co. is renowned for delivering the Tiffany Experience to clients, emphasizing extraordinary jewels, exceptional craftsmanship, and a commitment to corporate sustainability. The company values its rich heritage while embracing change and innovation, maintaining high standards and service excellence.

1. Perform all back of house day-to-day operations in a Tiffany store.
2. Provide excellent client service and partner with store leadership on key initiatives to support the team and drive sales goals.
3. Act as a manager on duty when a manager is unavailable, coordinating order fulfillment, managing inventory, and coordinating client service activities.
4. Provide exceptional operational support to drive sales and service.
5. Complete daily tasks such as order fulfillment, shipping, receiving, replenishment, and cleaning jewelry.
6. Ensure compliance with internal control procedures and maintain inventory accuracy.
7. Support company operations efficiency objectives and provide feedback on process changes.
8. Deepen relationships with clients to drive loyalty and spend.
9. Carry out operations and sales support functions to achieve or exceed sales plans.
10. Collect customer data to cultivate new and existing customers.
11. Elevate in-store experience by delivering memorable moments and acting as a Tiffany brand ambassador.
12. Resolve client and employee concerns using knowledge of policy and procedure.

1. Fluently bilingual in French and English
2. Authorization to work in the United States or in the country where the position is based

1. Strong analytical skills
2. Proficient in Microsoft Word and Excel
3. Organized and detail-oriented
4. Flexibility to perform different tasks based on business needs

2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.

A college/university degree and a Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework are desired.

Tiffany & Co. is committed to fostering a workplace where individual differences are recognized, appreciated, and respected. Accommodations are available for applicants with disabilities throughout the hiring process.

Tiffany & Co. cherishes its rich heritage while embracing change and innovation. The company is committed to fostering a workplace where individual differences are recognized, appreciated, and respected.