Tiffany & Co. Operations Coordinator

Montreal • Canada

Wednesday, January 8, 2025

Tiffany & Co., a distinguished member of the LVMH Group, is renowned for its exquisite jewelry and exceptional craftsmanship. As a leader in the luxury industry, Tiffany & Co. is committed to sustainability and innovation, cherishing its rich heritage while embracing progressive change. The company is dedicated to delivering the Tiffany Experience, ensuring that every client interaction is an opportunity for connection and discovery.

1. Lead back-of-house operations in a Tiffany store.
2. Provide exemplary client service and collaborate with store leadership to support key initiatives and drive sales goals.
3. Act as a key holder and manager on duty, coordinating order fulfillment, managing inventory, and overseeing client service activities.
4. Ensure compliance with internal control procedures and maintain inventory accuracy.
5. Support operational efficiency objectives and provide feedback on process improvements.
6. Deepen client relationships to drive loyalty and sales.
7. Collect and manage customer data to cultivate new and existing client relationships.
8. Enhance the in-store experience by delivering memorable client interactions and implementing standard processes.

1. Fluently bilingual in French and English.
2. 2-3 years of retail experience in operations, with knowledge of merchandising, client service, and administration.
3. Strong analytical skills.
4. Proficiency in Microsoft Word and Excel.
5. Ability to work flexible retail hours, including nights, weekends, and holidays.
6. Organized and detail-oriented.
7. Authorization to work in Canada.

1. Bilingual communication skills in French and English.
2. Analytical and problem-solving skills.
3. Proficiency in Microsoft Office Suite.
4. Strong organizational skills.
5. Ability to manage multiple tasks efficiently.

A minimum of 2-3 years in retail operations, with a comprehensive understanding of merchandising, client service, and administrative functions.

A college/university degree is desired. Graduate Gemologist degree or previous GIA coursework is advantageous.

Tiffany & Co. provides a supportive workplace that values diversity and inclusion, offering accommodations for individuals with disabilities throughout the hiring process.

Tiffany & Co. fosters a culture of excellence, innovation, and inclusivity, where individual differences are recognized and respected. The company is committed to creating an environment that inspires its employees to uphold its legacy of exceptional service and craftsmanship.