Tiffany & Co. Operations Coordinator

Frankfurt am Main • Germany

Monday, December 9, 2024

Tiffany & Co., a distinguished name synonymous with beauty, romance, and the iconic Blue Box, is a symbol of excellence in the luxury sector. As part of the prestigious LVMH group, Tiffany & Co. has been crafting a legacy of exquisite designs and romantic ideals for over 180 years. The brand's rich heritage, celebrated artists, and magnificent jewelry form the foundation upon which its employees build each day. Tiffany & Co. is committed to fostering a workplace that values passion, kindness, and professional commitment, holding itself and its employees to the highest standards.

1. Oversee store merchandise, including receiving and preparing transfers to other locations.
2. Ensure inventory accuracy and availability to optimize client service.
3. Monitor daily high-value counts and maintain the returns report.
4. Lead and coordinate cycle counts and physical inventory preparations.
5. Coordinate price changes, merges, re-classes, and ticket changes.
6. Process merchandise requests and follow up on special orders.
7. Provide superior client service for all post-sales activities.
8. Ensure timely completion of repair and engraving orders.
9. Perform minor onsite repairs and cleanings.
10. Assist in the visual presentation of merchandise.
11. Support sales floor activities and provide outstanding customer service.
12. Partner with the sales team for merchandise order processing.
13. Assist with planning and coordinating store events.
14. Manage store supplies, including sundries, packaging, and hospitality.
15. Track necessary invoice approvals and verify daily inventory reports.
16. Liaise with facilities and IT, and manage record retention.
17. Perform daily cashier functions and act as security and health & safety liaison.

1. 2-3 years of prior experience in retail operations.
2. Comprehensive knowledge of merchandising, client service, administration, and shipping.
3. Analytical skills preferred.
4. Proficiency in Microsoft Word and Excel.
5. Ability to work retail store hours, including nights, weekends, and holidays.
6. Organized and detail-oriented.
7. Ability to work well with clients, peers, and management.
8. Understanding and adherence to Tiffany & Co. standards.
9. Project management skills and ability to meet deadlines.
10. Flexibility to perform various tasks based on business needs.
11. Knowledge of local import/export regulations.
12. Fluency in German and English.

1. Retail operations management
2. Inventory control
3. Client service excellence
4. Merchandising
5. Administrative proficiency
6. Analytical thinking
7. IT proficiency
8. Project management
9. Bilingual communication

Candidates must possess a minimum of 3 years of experience in retail operations, demonstrating comprehensive knowledge of merchandising, client service, administration, and shipping.

Employees benefit from training and development opportunities within LVMH, an exciting role in an international luxury brand, a retirement plan, life insurance, attractive employee discounts, and welcome & onboarding training.

Tiffany & Co. fosters a unique workplace culture that emphasizes passion, kindness, and professional commitment. The company values continuous education about new merchandise collections, cultures, and the evolving luxury market. Employees are expected to deliver the Tiffany Experience to every customer, upholding the brand's dedication to exquisite craftsmanship, timeless design, and corporate sustainability.