Tiffany & Co. Operations Coordinator

Tiffany & Co. is an iconic American luxury jeweller renowned for its design heritage, the Blue Box, and high-touch client experiences. Now part of the LVMH group, the maison emphasizes craftsmanship, elevated service and global retail excellence, offering structured training and career pathways across its stores.

1. Oversee all back-of-house operations, coordinating merchandising, customer service and client services functions to ensure smooth store operations.
2. Manage repair and service orders end-to-end, ensuring timely completion and compliance with Tiffany & Co. service quality standards and process guidelines.
3. Respond to customer inquiries (telephone, email and in-person) promptly and resolve issues to the brand’s standards.
4. Support consultative one-to-one selling by applying product knowledge to strengthen customer relationships and follow-up.
5. Maintain accurate inventory records and support stock-control processes to minimise discrepancies and support replenishment.
6. Coordinate rostering and flexible shift coverage including evenings, weekends and public holidays as required.
7. Liaise with internal teams and external vendors to escalate and resolve operational or service-related issues.

1. Minimum 3 years’ relevant retail experience, with 1–2 years’ experience in stock management or inventory control (jewellery retail preferred).
2. Proven ability to manage service/repair workflows and meet service quality standards.
3. Strong customer service orientation with consultative selling capability.
4. Excellent verbal and written communication skills and high attention to detail.
5. Demonstrated problem-solving skills and ability to multi-task under deadline pressure.
6. Flexible availability including evenings, weekends and public holidays.

1. Inventory management
2. Customer service
3. Consultative selling
4. Problem solving
5. Advanced MS Word
6. Excel
7. MIPS
8. Verbal and written communication
9. Multi-tasking and time management

Minimum three years of relevant retail experience, including one to two years in stock management or inventory control; previous experience within the jewellery or luxury retail sector is preferred.

Secondary school completion; tertiary qualification in retail, business, hospitality or a related discipline preferred but not mandatory.

Tiffany training programs; opportunity for career development; generous employee discounts

Tiffany & Co. cultivates a client-centric, craftsmanship-led culture where heritage design and meticulous service define daily work. The retail environment prizes discretion, teamwork and professional development within the broader LVMH luxury group.