Tiffany & Co. Manager, Global Client Experience & Hospitality

Tiffany & Co., a renowned name in luxury jewelry, is part of the esteemed LVMH Group, a global leader in high-end goods. As an employer, Tiffany & Co. is committed to excellence, innovation, and the cultivation of a dynamic work environment that inspires creativity and passion in its employees.

1. Collaborate with the Director to design and implement exclusive hospitality offerings for international Blue Book events and ongoing experience programs.
2. Curate and coordinate 5-star accommodations, fine dining experiences, and bespoke cultural programming aligned with brand positioning.
3. Work with regional teams to ensure market-specific activations meet global hospitality standards and deliver a consistent luxury experience worldwide.
4. Assist in conceptualizing and developing bespoke gifts that enhance the High Jewelry client journey and reinforce brand storytelling.
5. Provide on-site support and client experience management during key events, serving as a point of contact for regional partners and internal stakeholders.
6. Manage planning and execution of special or bespoke events and client experiences during Blue Book programs.
7. Organize monthly operational calls with the Director and regional team leads to ensure consistency and performance alignment.
8. Manage data reporting and KPI tracking, including sales performance, traffic trends, guest feedback, and operational benchmarks.
9. Oversee forecasting and replenishment of branded tableware, service pieces, and client-facing materials.
10. Support financial oversight for the Global Client Relations and Global High Jewelry departments.
11. Track and manage annual and event-specific budgets to ensure alignment with strategic priorities and approved forecasts.
12. Manage budget reclasses to regional markets, ensuring accurate allocation of expenses and timely reconciliation.

1. Bachelor's Degree
2. 5+ years of experience in luxury hospitality, client experience, event management, or brand marketing, preferably within luxury retail or high jewelry
3. Proven experience managing high-profile, VIP, or ultra-high-net-worth client events with exceptional attention to detail
4. Strong project management skills with the ability to lead multiple complex initiatives simultaneously in a fast-paced, global environment
5. Demonstrated experience managing budgets, tracking expenses, and overseeing financial reconciliations across regions
6. Exceptional interpersonal and communication skills
7. Ability to travel domestically and internationally to support key events and activations
8. Experience supporting High Jewelry, couture, or luxury product categories
9. Background in global hospitality programming, including 5-star accommodations, fine dining partnerships, and bespoke cultural experiences

1. Strategic planning and execution
2. Creative vision and operational excellence
3. Financial management
4. Brand integrity maintenance
5. Interpersonal and communication skills
6. Project management
7. Budget management
8. Data analysis and reporting

Minimum of 5 years in luxury hospitality, client experience, event management, or brand marketing, preferably within luxury retail or high jewelry.

Bachelor's Degree

The hiring range for this position is $122,485 - $160,000, with eligibility for a management bonus.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters a culture of innovation and excellence, encouraging employees to push boundaries and create exceptional experiences for clients. The company values diversity, creativity, and a commitment to maintaining the highest standards of luxury and service.