Tiffany & Co. Manager, Client Experience

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its commitment to crafting exceptional pieces and inspiring clients to celebrate love in its many forms. As part of the LVMH group, Tiffany & Co. upholds a legacy of excellence and innovation, driven by a daring vision and entrepreneurial spirit. The company seeks individuals who are thoughtful, curious, and optimistic, contributing to its continued legacy of luxury and prestige.

1. Lead and manage a high-performing team of Client Experience Coordinators, Concierges, and the in-house Chauffeur, setting elevated expectations and service standards.
2. Ensure the chauffeur maintains the highest standards of excellence in client interactions and vehicle presentation.
3. Collaborate with the Commercial team to align strategies and champion a client-centric approach.
4. Engage in clienteling activities in partnership with the Client Development and Commercial Team.
5. Serve as the primary escalation point for sensitive or complex client matters, guiding the team through conflict resolution.
6. Provide the highest level of client service, orchestrating elevated experiences in collaboration with all functional teams.
7. Offer top-tier knowledge of the NYC area, making special arrangements and reservations for clientele.
8. Proactively research the NYC market to identify new businesses for potential partnerships.
9. Develop and manage exclusive experiences for high-net-worth clients during their visits to The Landmark.
10. Oversee scheduling and optimization of private spaces within The Landmark.
11. Ensure The Landmark space is welcoming, well-organized, and aligned with Tiffany & Co.'s brand image.
12. Coordinate and execute client events designed to engage existing clients and attract new clientele.
13. Lead the training of in-store Client Experiences and protocols for new employees.

1. At least 5 years of progressive experience in luxury hospitality or high-end client servicing.
2. Previous experience in a leadership or managerial role is highly preferred.
3. Multi-lingual profiles are strongly preferred, with French being highly desirable.
4. Strong existing relationships with luxury hotels and restaurants, both domestically and globally.
5. Proven experience working with VIC clients.

1. Exceptional communication skills, both verbal and written.
2. Proven experience in networking and relationship building within New York City's luxury landscape.
3. Expertise in event and catering management.
4. Proficiency in coordinating high-end car service companies and travel arrangements.
5. Ability to create detailed, personalized itineraries.
6. Meticulous attention to detail and a commitment to perfection.
7. Superior organizational and time management skills.
8. Entrepreneurial mindset, with the ability to be flexible and work independently.
9. Strong commitment to team collaboration and fostering a positive team environment.
10. Ability to thrive in a fast-paced luxury retail environment.

Minimum of 5 years in luxury hospitality or high-end client servicing, with a preference for leadership or managerial roles.

The hiring range for this position is $102,000 - $144,000, dependent upon candidates’ relevant skills and experience.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to honor the brand's storied past while dreaming of its future, contributing to a legacy of luxury and prestige. The work environment is dynamic and fast-paced, with a strong emphasis on delivering unparalleled client experiences.