Tiffany & Co. IT Product Director - Order Management Systems

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its timeless elegance and exceptional craftsmanship. As part of the LVMH Group, Tiffany & Co. offers a dynamic and innovative work environment where employees are encouraged to excel and contribute to the brand's legacy of excellence.

1. Lead the strategy, roadmap, and delivery of the OMS platform and Payment/Fraud processors.
2. Manage a team of 5 technical experts and coordinate with international teams through vendors.
3. Collaborate with business partners to build product roadmap and set priorities.
4. Oversee OMS integrations with ERP, WMS, POS, e-commerce, CRM, and Supply Chain systems.
5. Enhance payment success rates through OMS/PSP optimizations.
6. Ensure accurate and efficient order capture, routing, allocation, and fulfillment.
7. Oversee systems performance, data integrity, and issue resolution.
8. Partner with supply chain, logistics, customer service, and tech teams.
9. Evaluate and implement enhancements to improve operational efficiency and customer experience.
10. Manage vendor relationships and contractual agreements related to OMS.
11. Leverage AGILE methodology to deliver value and monitor KPIs.
12. Ensure system compliance with data privacy and security regulations.

1. Bachelor's degree or equivalent experience.
2. 8-10 years of experience in e-commerce, omnichannel, or payment ecosystems.
3. Familiarity with AGILE methodology.
4. Experience managing vendor/partner contracts and resources.
5. Proven experience leading Product/Development teams using waterfall and agile methodologies.

1. Excellent analytical and problem-solving skills.
2. Strong written and verbal communication skills.
3. Strong presentation skills.
4. Strong business acumen.
5. Experience documenting use cases and functional requirements.

Minimum of 10 years in e-commerce, omnichannel, or payment ecosystems, with experience in managing vendor/partner contracts and leading product/development teams.

Bachelor's degree or equivalent experience.

The hiring range for this position is $181,000 to $214,000, with eligibility for bonuses.

Tiffany & Co. fosters an environment of creativity and collaboration, where employees are inspired to innovate and contribute to the brand's prestigious heritage. The company values diversity and offers opportunities for professional growth within the luxury sector.