Tiffany & Co. Field Coach Trainer

Munich • Germany

Wednesday, May 7, 2025

Tiffany & Co., a distinguished name synonymous with beauty, romance, and the iconic Blue Box, stands as a beacon of excellence in the luxury industry. With a legacy spanning over 180 years, Tiffany has consistently set the standard for exquisite design and romantic ideals. As part of the LVMH group, Tiffany & Co. offers its employees the opportunity to be part of a rich heritage of celebrated artists and historic milestones. The company is committed to fostering a workplace that values passion, kindness, and professional dedication, encouraging employees to uphold the highest standards while delivering the renowned Tiffany Experience to every customer.

1. Conduct gap analysis by monitoring and observing client interactions on the sales floor.
2. Evaluate individual behaviors, knowledge, and attitudes against Tiffany standards.
3. Collaborate with store leaders to identify opportunities through sales dashboards, Mystery Shopping, and NPS scores.
4. Develop and implement individual coaching plans to enhance brand behaviors on the sales floor.
5. Create and execute store learning and coaching action plans with specific targets and timelines.
6. Monitor and coach sales teams on achieving individual targets and closing performance gaps.
7. Establish regular check-ins with store leadership and retail performance teams to discuss progress and opportunities.
8. Support the annual performance review process through close monitoring of team members.
9. Track coaching conversations and update training records.
10. Partner with store leadership to structure learning paths, including regional training sessions and mentorship programs.
11. Organize and facilitate impactful in-store onboarding for new hires.
12. Ensure new hires adapt and become proficient in retail tools through regular follow-ups.
13. Support the Retail Learning Manager by organizing classroom trainings and providing feedback for store evaluations.
14. Contribute to the EMEA Retail Learning Community by sharing feedback and best practices.

1. Minimum 5 years of experience in training and development within the luxury brand or service industry.
2. Experience in retail leadership.
3. Proven track record of effective coaching.
4. Strong facilitation, communication, and interpersonal skills.
5. Ability to empower teams and hold self and others accountable.
6. Confidence in taking initiative and identifying appropriate actions.
7. Capability to interact with all levels of employees and diverse teams.
8. Willingness to work evenings and weekends.
9. Willingness to travel as needed.

1. Effective coaching and mentoring
2. Strong communication and interpersonal skills
3. Facilitation and training delivery
4. Analytical skills for gap analysis
5. Ability to empower and motivate teams
6. Adaptability and problem-solving
7. Initiative and proactive approach
8. Cultural sensitivity and diversity awareness

Candidates must have a minimum of 5 years of experience in training and development within the luxury brand or luxury service industry, coupled with retail leadership experience.

Employees enjoy training and development opportunities within LVMH, an exciting role within an international luxury brand, a retirement plan, life insurance, Wellpass, attractive employee discounts, onboarding training, and the flexibility of two days of home office per week.

Tiffany & Co. fosters a culture of excellence, where employees are encouraged to continually educate themselves about new merchandise collections, cultures, and the evolving luxury market. The company values respect and love for the brand, creating a unique workplace environment that recognizes and rewards excellence in service.