Tiffany & Co. Director of Retail Performance

New York • USA

Friday, May 30, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its timeless elegance and exceptional craftsmanship. As part of the LVMH Group, Tiffany & Co. benefits from the global prestige and innovative spirit of one of the world's leading luxury goods conglomerates. The company is committed to fostering an environment of creativity and excellence, offering unparalleled career opportunities for those passionate about luxury retail.

1. Drive retail performance through global retail programs, including Voice of the Client and Mystery Shopping initiatives.
2. Develop and implement KPIs, incentive programs, and retail dashboards to enhance retail transformation.
3. Promote a culture of continuous improvement through analysis, action plan implementation, and follow-up.
4. Capitalize on VOC results to drive organizational change and enhance client engagement.
5. Integrate VOC results into clienteling tools to reengage clients and reward promoters.
6. Build and leverage Mystery Shopping programs to elevate retail standards.
7. Promote business acumen through comprehensive performance reports.
8. Provide business intelligence to senior management for strategic decision-making.
9. Assist in developing incentive programs to reinforce business areas.
10. Create and maintain a comprehensive store database tool.
11. Design reports to assess new store concept performance.
12. Lead and motivate a team to drive performance and engagement.

1. College degree or equivalent years of related work experience
2. 15+ years of experience in a relevant field
3. Experience leading global projects
4. Demonstrated experience managing teams

1. 360-degree thinking and problem-solving skills
2. Strong analytical skills
3. Proficiency in Microsoft Office applications
4. Strong verbal and written communication skills
5. Strong interpersonal skills
6. Sound decision-making skills
7. Self-motivation and drive for achievement
8. Ability to prioritize and work in a dynamic, fast-paced environment

A minimum of 15 years of experience in retail performance management, with a proven track record in leading global projects and managing teams.

College degree or equivalent years of related work experience

Compensation ranges from $165,495 to $230,000, with eligibility for management bonuses.

The role offers a competitive compensation package, including eligibility for bonuses, and opportunities for career advancement within a prestigious luxury brand.

Tiffany & Co. fosters a culture of innovation, excellence, and inclusivity. The company values creativity and collaboration, providing a dynamic and supportive environment for professional growth. As part of the LVMH Group, employees benefit from a global network of luxury brands and resources.