Tiffany & Co. Director of Global Servicing

Tokyo • Japan

Friday, July 11, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its timeless elegance and unparalleled craftsmanship. As part of the LVMH Group, Tiffany & Co. benefits from the extensive resources and global reach of one of the world's leading luxury conglomerates. The brand is committed to maintaining its legacy of excellence while fostering innovation and sustainability.

1. Oversee all servicing operations within Japan to ensure service excellence for Tiffany & Co. clients.
2. Provide strategic direction to repair services and operations teams, ensuring alignment with retail partners and leadership.
3. Leverage existing talent to comply with labor budget and foster a high-performance culture.
4. Ensure quality and service standards align with brand strategies and develop tools to monitor results.
5. Identify trends and opportunities for process improvements, holding management accountable to standards.
6. Support the adaptation and perfection of after-sales service delivery to meet unique client needs.
7. Build and support a high-performing network to achieve service levels and plan department strategies.
8. Participate in small- and large-scale projects supporting business strategy and growth.
9. Ensure compliance with health and safety regulations and manage workflow effectively.

1. Bachelor's degree
2. Minimum of 10-15 years of management experience in product alteration, repairs, and personalization, preferably in a luxury company.
3. Authorization to work in Japan.

1. Proficiency in Microsoft Office, including Word, Excel, Outlook, Visio, and PowerPoint.
2. Ability to present business strategies to senior leaders.
3. Strong professional presence and ability to inspire trust and integrity.
4. Dynamic team player with motivational skills and networking ability.
5. Superior communication and interpersonal skills.

Minimum of 10-15 years of management experience in a product alteration, repairs, and personalization environment, preferably within a luxury company.

Bachelor's degree

Comprehensive benefits package including health and wellness programs, professional development opportunities, and employee discounts.

Tiffany & Co. fosters a culture of excellence, innovation, and inclusivity. The company values its employees and encourages a collaborative environment where creativity and professional growth are nurtured. As part of the LVMH Group, Tiffany & Co. is committed to sustainability and ethical practices, ensuring a positive impact on society and the environment.