Tiffany & Co. Cross Functional Operational Specialist
Tiffany & Co., a renowned name in the luxury jewelry sector, is part of the esteemed LVMH Group, a global leader in luxury goods. Tiffany & Co. is celebrated for its commitment to quality, craftsmanship, and the iconic Tiffany Blue Box. As an employer, Tiffany & Co. offers a dynamic work environment where innovation and excellence are at the forefront, providing employees with opportunities to grow and excel in the luxury industry.
- Deliver exceptional customer service to enhance the Tiffany & Co. brand experience and differentiate from competitors.
- Act as a client advocate, liaising between internal departments to resolve issues and build lasting relationships.
- Demonstrate emotional intelligence in handling escalated service issues, ensuring client satisfaction.
- Foster loyalty to the Tiffany & Co. brand by consistently delivering outstanding service.
- Collaborate effectively with team members and business partners to achieve departmental success.
- Efficiently process customer service orders, manage workflow, and perform quality inspections.
- Produce accurate valuations for new sales and retail price updates.
- Utilize expertise in multi-system environments to manage communications and business processes.
- Consistently achieve departmental key performance indicators (KPIs).
- Superior communication and interpersonal skills.
- Minimum 3 years of service experience in a retail or contact center environment.
- Familiarity with workshop, servicing, repair processes, and associated terminology.
- Authorization to work and remain in the UK.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Strong problem-solving and decision-making capabilities.
- Proficiency in using multi-system environments for managing communications.
Minimum 3 years of service experience in a retail or contact center environment.
Employees at Tiffany & Co. enjoy a comprehensive benefits package, including opportunities for professional development and a supportive work environment that values innovation and excellence.
Tiffany & Co. fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to develop their skills and pursue career growth within a supportive and dynamic environment. The company values diversity and inclusivity, ensuring a welcoming atmosphere for all.


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