Tiffany & Co. Cross Functional Operational Specialist

Dartford • UK

Wednesday, July 9, 2025

Tiffany & Co., a renowned name in the luxury jewelry sector, is part of the esteemed LVMH Group, a global leader in luxury goods. Tiffany & Co. is celebrated for its commitment to quality, craftsmanship, and the iconic Tiffany Blue Box. As an employer, Tiffany & Co. offers a dynamic work environment where innovation and excellence are at the forefront, providing employees with opportunities to grow and excel in the luxury industry.

1. Deliver exceptional customer service to enhance the Tiffany & Co. brand experience and differentiate from competitors.
2. Act as a client advocate, liaising between internal departments to resolve issues and build lasting relationships.
3. Demonstrate emotional intelligence in handling escalated service issues, ensuring client satisfaction.
4. Foster loyalty to the Tiffany & Co. brand by consistently delivering outstanding service.
5. Collaborate effectively with team members and business partners to achieve departmental success.
6. Efficiently process customer service orders, manage workflow, and perform quality inspections.
7. Produce accurate valuations for new sales and retail price updates.
8. Utilize expertise in multi-system environments to manage communications and business processes.
9. Consistently achieve departmental key performance indicators (KPIs).

1. Superior communication and interpersonal skills.
2. Minimum 3 years of service experience in a retail or contact center environment.
3. Familiarity with workshop, servicing, repair processes, and associated terminology.
4. Authorization to work and remain in the UK.

1. Excellent communication and interpersonal skills.
2. Ability to manage multiple tasks in a fast-paced environment.
3. Strong problem-solving and decision-making capabilities.
4. Proficiency in using multi-system environments for managing communications.

Minimum 3 years of service experience in a retail or contact center environment.

Employees at Tiffany & Co. enjoy a comprehensive benefits package, including opportunities for professional development and a supportive work environment that values innovation and excellence.

Tiffany & Co. fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to develop their skills and pursue career growth within a supportive and dynamic environment. The company values diversity and inclusivity, ensuring a welcoming atmosphere for all.