Tiffany & Co. CRM Digital Products Assistant Manager

Tokyo • Japan

Wednesday, May 21, 2025

Tiffany & Co., a distinguished name in the luxury jewelry industry, operates under the auspices of LVMH, a global leader in luxury goods. Renowned for its timeless elegance and innovative design, Tiffany & Co. offers a dynamic and enriching work environment where creativity and excellence are paramount.

1. Lead and manage the deployment of CRM product enhancements and launches, including tools such as DDC, Salesforce, and Brilliance.
2. Gather and prioritize local market requirements and feedback for the Global Digital Product Team.
3. Conduct user acceptance testing and data validation.
4. Report bugs and handle incidents.
5. Create and maintain user manuals.
6. Provide guidance and support for CRM digital tools across 60 retail stores and a client care center.
7. Enhance 1:1 client relationships through effective use of CRM digital tools.
8. Create and manage clienteling templates and assets.
9. Deliver reports to support and enhance clienteling activities.
10. Identify and create client communication journeys using the SFMC platform.

1. Minimum of 3 years of experience in CRM digital products or clienteling.
2. Proficiency in Salesforce products (SFSC/SFMC).
3. Strong project management skills, including stakeholder management and cost management.
4. Knowledge of personal information protection and management processes.
5. Experience in data validation and user acceptance testing.
6. Strategic, data-driven thinker with a focus on efficiency.
7. Fluent in Japanese and high-level business English.

1. Project management
2. Data validation
3. Salesforce proficiency
4. Strategic thinking
5. Problem-solving
6. Microsoft Office proficiency

Minimum 5 years of relevant experience in CRM digital products or related fields.

Competitive benefits package including opportunities for professional development within a prestigious luxury brand.

Tiffany & Co. fosters a culture of innovation and excellence, where employees are encouraged to contribute creatively and collaboratively. As part of LVMH, the company values diversity and inclusivity, promoting a supportive and dynamic workplace environment.