Tiffany & Co. Contact Centre Team Lead

Toronto • Canada

Tuesday, April 22, 2025

Tiffany & Co., a distinguished member of the LVMH Moët Hennessy Louis Vuitton conglomerate, is renowned for its exquisite jewelry and exceptional craftsmanship. The brand is committed to sustainability and innovation while cherishing its rich heritage. Tiffany & Co. offers an inspiring work environment where employees are encouraged to uphold the highest standards and contribute to a legacy that transcends time.

1. Lead the team to deliver a luxury and personalized client experience across all contact channels and touchpoints to drive sales and foster lifetime loyalty.
2. Ensure the team consistently meets or exceeds commercial and client experience targets.
3. Strategically oversee the day-to-day execution of agreed strategies with a focus on clients, people, and brand desirability.
4. Communicate key business goals to the team in a clear and motivating manner.
5. Track team progress towards goals, identifying gaps and opportunities to drive successful outcomes.
6. Analyze business and client contexts, considering internal and external trends.
7. Demonstrate leadership in daily business decisions and activities, supporting the team in managing client relationships.
8. Hire and retain top talent to ensure a winning team and create best-in-class luxury client experiences.
9. Continuously train and coach the team to drive performance excellence and elevate client experiences.
10. Monitor the quality of client experiences and address gaps with specific action plans.
11. Ensure consistency with established operational procedures and identify efficiencies.
12. Monitor team productivity and optimize resource allocation to support client demand and sales.
13. Ensure compliance with all internal control procedures.

1. Minimum of 3 years of retail or luxury retail contact center experience or relevant customer-related experience.
2. Proven track record in client relationship building, sales generation, and managing sales results.
3. Team management experience.
4. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
5. Proven ability to develop new opportunities and maintain client relationships.
6. Proficiency with Microsoft Office, client tracking systems, and POS systems.
7. Authorization to work in Canada.

1. Leadership and team management
2. Client relationship management
3. Sales generation
4. Strategic thinking
5. Operational efficiency
6. Proficiency in Microsoft Office and POS systems
7. Flexibility and adaptability

Minimum of 3 years in retail or luxury retail contact center experience or relevant customer-related experience. Proven track record in client relationship building and sales generation.

A college/university degree is desired.

Competitive benefits package including opportunities for career advancement within a prestigious global brand.

Tiffany & Co. fosters a culture of excellence, innovation, and sustainability. Employees are part of a collaborative environment where they are encouraged to uphold the brand's legacy while embracing change for improvement.