Tiffany & Co. Client Care Operational Infrastructure and Order Flow Coordinator

London • UK

Tuesday, March 25, 2025

Tiffany & Co., a renowned name in the luxury jewelry and watch industry, is part of the LVMH group, a conglomerate known for its prestigious brands and commitment to excellence. As an employer, Tiffany & Co. offers a dynamic work environment that fosters innovation and growth, providing employees with opportunities to excel in the luxury retail sector.

1. Manage and maintain operational infrastructure for Contact Centres, including hardware, software, and telecommunications systems.
2. Coordinate daily management of Contact Centre and e-commerce sales orders across EMEA markets.
3. Ensure inventory allocation and coordinate special orders for backorder fulfilment.
4. Oversee post-sales services and non-standard last-mile delivery, resolving complex cases as needed.
5. Serve as the subject matter expert for Contact Centre Workforce Management applications.
6. Manage primary Contact Centre operational channels, including live chat and client-facing messaging.
7. Collaborate with internal partners to facilitate efficient management of client interactions and cases.
8. Provide insights and recommendations to improve operational functions and drive client satisfaction.
9. Partner with IT teams to resolve issues impacting client order experience and contribute to enhancement projects.
10. Document and maintain standard operating procedures for Contact Centre operations.

1. Prior experience in a Contact Centre or retail operations role.
2. Comprehensive knowledge of order flow, inventory management, and client service.
3. Authorization to work in the UK.
4. Ability to work overtime and flexible schedules, including weekends.

1. Analytical skills
2. Organizational and detail-oriented abilities
3. Superior communication and interpersonal skills
4. Ability to work independently and collaboratively
5. Project management skills

Minimum 3 years of experience in a relevant role.

Tiffany & Co. offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury retail industry.

Tiffany & Co. prides itself on a culture of excellence and innovation, encouraging employees to contribute to the brand's legacy of luxury and craftsmanship. The workplace environment is collaborative and dynamic, offering opportunities for personal and professional growth.