Tiffany & Co. Client Care Centre Senior Operational Coordinator

London • UK

Friday, October 10, 2025

Tiffany & Co., a distinguished name in the luxury jewelry and watches sector, is part of the LVMH Group, a global leader in luxury goods. Renowned for its timeless elegance and exquisite craftsmanship, Tiffany & Co. offers a dynamic work environment that fosters innovation and excellence. As an employer, the brand is committed to nurturing talent and providing opportunities for professional growth within the luxury industry.

1. Oversee all financial transactions related to Contact Centre and e-commerce sales order flow, collaborating with Advisors and the Finance Department to manage payment disputes, gift card redemptions, and resolve order flow or settlement issues.
2. Act as the subject matter expert for fraud prevention applications, providing support to advisors and managers to resolve escalated transactions.
3. Partner with Finance Department and third-party partners to evaluate fraud activities, provide reporting insights, and recommend business decisions to minimize risks.
4. Serve as the primary operational partner with Internal and External audit partners to ensure compliance with regulatory needs.
5. Create and maintain Standard Operating Procedures (SOPs) for Contact Centre users, providing insights and recommendations to enhance business compliance.
6. Coordinate daily management of Contact Centre and e-commerce sales orders across EMEA markets, including order and inventory fulfillment and last-mile deliveries.
7. Document and maintain SOPs related to key functions, leading other Operations members to deliver consistent practices across all activities.
8. Provide ad-hoc support to Contact Centre operational channels, order flow, IT incident resolution, and project delivery, ensuring coverage during colleague leave.

1. Prior experience in a Contact Centre or retail operations role with comprehensive knowledge of financial transactions, fraud prevention, order flow, inventory management, client service, administration, and last-mile shipping.
2. Analytical skills and detail-oriented.
3. Superior communication and interpersonal skills.
4. Ability to work independently and collaboratively with clients, peers, and management.
5. Flexibility to perform various tasks based on business needs.
6. Authorization to work and remain in the UK.
7. Ability to work overtime and flexible schedules, including weekends.
8. Project management skills and ability to meet deadlines.

1. Analytical and problem-solving skills
2. Strong communication and interpersonal skills
3. Organizational and detail-oriented
4. Ability to work independently and in a team
5. Flexibility and adaptability
6. Project management

Minimum of 3 years in a Contact Centre or retail operations role with expertise in financial transactions, fraud prevention, and client service.

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Tiffany & Co. prides itself on a culture of excellence and innovation, where employees are encouraged to develop their skills and contribute to the brand's legacy of luxury and craftsmanship. The work environment is collaborative and dynamic, reflecting the brand's commitment to quality and customer satisfaction.