Tiffany & Co. Client Care Advisor

Tiffany & Co. is an iconic luxury jeweller renowned for its craftsmanship, design ingenuity and the signature Blue Box. Now part of the LVMH group, the Maison operates a global retail and e‑commerce network and emphasises exceptional client service and storytelling across all touchpoints.

1. Deliver a consistent Tiffany & Co. experience to clients across phone, messaging, live chat, email, virtual and in‑store consultations.
2. Achieve and exceed monthly sales plans and service‑level targets through proactive clientelling and conversion.
3. Manage end‑to‑end client interactions including new sales, after‑sales support, product care and general enquiries.
4. Build and maintain a personal client book; conduct outreach to drive repurchase and engagement with high‑end collections.
5. Identify and qualify new client opportunities, capturing customer profile and commercial prospects.
6. Collaborate closely with Retail Client Advisors, eCommerce, Distribution Centre and other cross‑functional teams to resolve enquiries and fulfil client needs.
7. Ensure high communication quality and client loyalty as measured by voice‑of‑customer metrics.
8. Support omnichannel operations and escalate complex issues to appropriate internal stakeholders.

1. Minimum three years' experience in sales or customer service within retail, hospitality, call centre or multimodal environments.
2. Proven ability to meet sales targets and deliver high‑quality client service across multiple channels.
3. Methodical organiser with strong time‑management skills and the capacity to multitask in a fast‑paced environment.
4. Proactive problem‑solver who can think creatively and take initiative to develop client solutions.
5. Flexible availability including evenings and weekends.

1. Multichannel customer communication: phone, messaging, live chat and email
2. Clienteling and relationship management
3. Sales conversion and upsell techniques
4. Virtual consultation delivery
5. Cross‑functional collaboration with retail and eCommerce teams
6. Product knowledge of fine jewellery and luxury goods
7. Time management and organisational skills

Minimum 3 years of sales and/or customer service experience in retail, hospitality, call centre or multimodal environments (telephone, live chat and email).

High school diploma or equivalent; tertiary qualification in business, retail or hospitality preferred.

Generous salary package; employee merchandise benefits; learning and development opportunities.

Tiffany & Co. combines American design heritage with the global resources of LVMH, fostering a workplace that values craftsmanship, creativity and exemplary client service. The environment is collaborative and client‑centric, with emphasis on professional development and storytelling across luxury experiences.