Tiffany & Co. Client Care Advisor

Singapore • Singapore

Friday, September 26, 2025

Tiffany & Co., a hallmark of luxury and elegance, is renowned for its timeless creations and the iconic Blue Box. As part of the LVMH group, the world's largest luxury conglomerate, Tiffany & Co. offers an unparalleled opportunity for professionals passionate about luxury and client service.

1. Deliver an elevated and high-energy client experience in alignment with Tiffany's core brand values.
2. Resolve client issues with empathy and escalate as necessary to ensure prompt resolution.
3. Build personal connections with clients to support long-term relationship development.
4. Manage communications across multiple channels including calls, emails, and live chat.
5. Demonstrate brand storytelling and product knowledge to clients.
6. Communicate with passion and authenticity, embodying the Tiffany brand.
7. Initiate proactive product recommendations to drive client conversion and satisfaction.
8. Meet and exceed commercial sales targets and track omni-channel business activities.
9. Complete general administrative tasks as needed, including responding to emails and processing eCommerce orders.
10. Resolve order-related issues by liaising with internal and external groups.
11. Manage order verification for fraud and ensure timely fulfillment.

1. High School Certificate or equivalent.
2. Previous customer service experience in retail or call center environment.
3. Strong verbal and written communication skills.
4. Excellent problem-solving abilities.
5. Ability to handle challenging customer interactions independently or with guidance.
6. Familiarity with website technology and internet commerce terminology.
7. Flexible availability, including evenings and weekends.

1. Exceptional communication skills
2. Problem-solving expertise
3. Multi-tasking in a multi-system environment
4. Client relationship building
5. Product knowledge and storytelling

Minimum of 3 years in a customer service role, preferably within retail or a call center environment.

High School Certificate or equivalent. Tertiary qualification preferred.

Competitive benefits package including opportunities for career advancement within the LVMH group.

Tiffany & Co. fosters a culture of excellence, where employees are encouraged to embody the brand's values of beauty, romance, and authenticity. As part of the LVMH family, Tiffany & Co. offers a dynamic and supportive environment for career growth.