Tiffany & Co. Client Care Advisor

London • UK

Tuesday, June 17, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its exceptional craftsmanship and timeless elegance. As a part of the LVMH conglomerate, Tiffany & Co. benefits from a rich heritage and a commitment to innovation, offering a dynamic and inspiring workplace for those passionate about luxury and excellence.

1. Identify buying signals and engage with clients to build credibility through storytelling and discovery.
2. Consistently achieve or exceed sales targets across various timeframes.
3. Collect and utilize client information to foster long-term relationships and encourage repeat business.
4. Strategically approach outreach to secure sales while aligning with the company’s overall strategy.
5. Host VIP clients at Tiffany & Co. events and maximize client interaction value through cross-selling and up-selling.
6. Build enduring client relationships to inspire brand loyalty and differentiate Tiffany & Co. from competitors.
7. Act as a trusted authority, ensuring client satisfaction and resolving issues with integrity.
8. Respond efficiently to client needs, managing calls and correspondence in a multi-tasking environment.
9. Meet departmental productivity KPIs consistently.
10. Cultivate and maintain a portfolio of relevant clients, leveraging data for appropriate outreach plans.

1. Superior communication and interpersonal skills.
2. Previous sales or service experience in a retail or contact center environment.
3. Proven track record in achieving sales results.
4. Ability to work with a diverse client base.
5. Familiarity with e-commerce technology and terminology.
6. Flexibility with work schedule, including weekends.
7. Authorization to work and remain in the UK.

1. Thoughtfulness and attention to detail.
2. Curiosity and eagerness to learn.
3. Optimism and confidence in approach.
4. Credibility and professionalism.
5. Strategic thinking and innovation.
6. Collaboration and effective communication.
7. Execution and results-driven mindset.

Previous experience in sales or service within a retail or contact center environment is required.

The role offers the opportunity to work within a prestigious brand, fostering professional growth and development in a supportive and innovative environment.

Tiffany & Co. embodies a culture of excellence and creativity, where employees are encouraged to honor the brand's legacy while contributing to its future. The workplace is dynamic, fostering an entrepreneurial spirit and a commitment to delivering exceptional luxury experiences.