Tiffany & Co. Client Care Advisor

London • UK

Tuesday, May 13, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the prestigious LVMH Group. Renowned for its timeless elegance and exceptional craftsmanship, Tiffany & Co. offers a unique opportunity for individuals to contribute to a brand synonymous with luxury and sophistication. As an employer, Tiffany & Co. is committed to fostering a dynamic and inclusive work environment that encourages professional growth and development.

1. Provide exceptional client service across multiple channels including telephone, digital, and retail.
2. Embody the Tiffany brand in all client interactions, creating memorable experiences.
3. Develop and nurture client relationships to drive loyalty and repeat business.
4. Capture and manage client data to support business initiatives.
5. Achieve or exceed sales targets through strategic client engagement.
6. Identify and engage with VIP clients at Tiffany & Co. events.
7. Utilize cross-selling and up-selling techniques to maximize client interaction value.
8. Ensure service excellence by building meaningful client relationships and inspiring brand loyalty.
9. Act as a trusted authority to resolve client inquiries and issues efficiently.
10. Maintain productivity by meeting departmental KPIs and managing multi-system environments.

1. Superior communication and interpersonal skills.
2. Previous sales or service experience in a retail or contact center environment.
3. Proven track record in achieving sales results.
4. Ability to work with a diverse client base.
5. Familiarity with e-commerce technology and terminology.
6. Flexibility with work schedule, including weekends.
7. Authorization to work in the UK.

1. Excellent communication and interpersonal skills.
2. Strong sales and service acumen.
3. Ability to engage with diverse clients.
4. Proficiency in e-commerce platforms.
5. Flexibility and adaptability in work roles.

Previous experience in sales or service within a retail or contact center environment is required.

Offers a dynamic work environment with opportunities for professional growth and development within the luxury sector.

Tiffany & Co. fosters a culture of excellence, creativity, and inclusivity. Employees are encouraged to embody the brand's values of thoughtfulness, curiosity, and optimism, contributing to a collaborative and innovative workplace.