Tiffany & Co. Client Care Advisor

London • UK

Friday, April 4, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its timeless elegance and exceptional craftsmanship. As part of the LVMH Group, Tiffany & Co. benefits from the expansive resources and global reach of one of the world's leading luxury goods conglomerates. The brand is committed to fostering a culture of innovation and excellence, making it an ideal workplace for those passionate about luxury and client service.

1. Identify buying signals and engage with clients to build credibility through storytelling and discovery.
2. Consistently achieve or exceed sales targets across various timeframes.
3. Collect and utilize client information to build long-term relationships and encourage repeat business.
4. Host VIP clients at Tiffany & Co. events.
5. Utilize cross-selling and up-selling techniques to maximize client interaction value.
6. Build enduring client relationships and inspire brand loyalty through personalized service.
7. Act as a trusted authority to resolve client inquiries and issues.
8. Demonstrate emotional intelligence and resilience in handling client complaints.
9. Respond to client needs efficiently and accurately in a multi-tasking environment.
10. Cultivate and maintain a portfolio of relevant clients and execute outreach plans.
11. Acknowledge and celebrate client milestone events to support repeat purchases.

1. Superior communication and interpersonal skills.
2. Previous sales or service experience in a retail or contact center environment.
3. Proven track record in achieving sales results.
4. Ability to work with a diverse client base.
5. Familiarity with website technology and e-commerce terminology.
6. Flexibility with work schedule, including weekends.
7. Authorization to work and remain in the UK.

1. Thoughtfulness and attention to detail.
2. Curiosity and eagerness to learn.
3. Optimism and confidence in approach.
4. Credibility and professionalism.
5. Strategic thinking and innovation.
6. Collaboration and communication.
7. Execution and results orientation.

Previous experience in sales or service within a retail or contact center environment is required.

Tiffany & Co. offers a comprehensive benefits package, including opportunities for career advancement within the LVMH Group, access to exclusive events, and a supportive work environment that values innovation and excellence.

Tiffany & Co. prides itself on a culture that values thoughtfulness, curiosity, and optimism. Employees are encouraged to embody the brand's legacy of luxury and innovation, fostering an environment where creativity and excellence thrive. As part of the LVMH Group, Tiffany & Co. provides a collaborative and dynamic workplace that supports professional growth and development.