Tiffany & Co. Client Care Advisor

London • UK

Friday, April 4, 2025

Tiffany & Co., a distinguished name in luxury jewelry, operates under the umbrella of the LVMH Group, a global leader in high-quality products. Known for its timeless elegance and innovative spirit, Tiffany & Co. offers a dynamic work environment where employees are encouraged to honor the brand's rich heritage while contributing to its future growth.

1. Identify buying signals and engage with clients to build credibility through storytelling and discovery.
2. Achieve or exceed monthly, quarterly, and annual sales targets within the Client Care Centre.
3. Collect client information to foster long-term relationships and encourage repeat business.
4. Strategically approach quality outreach to secure sales aligned with company strategy.
5. Identify and host VIP clients at Tiffany & Co. events.
6. Utilize cross-selling, up-selling, and personalization opportunities to maximize client interaction value.
7. Build enduring client relationships and inspire loyalty by providing personal service.
8. Approach clients with brand attitudes of thoughtfulness, curiosity, and optimism.
9. Create Moments of Joy to ensure outstanding client satisfaction scores.
10. Act as a trusted authority, honoring commitments to reduce client effort and resolve issues.
11. Uphold integrity and accountability of internal departments to resolve client dissatisfaction.
12. Demonstrate emotional intelligence and resilience when handling client complaints.
13. Respond to client needs efficiently and accurately.
14. Display expertise in a multi-system, multi-tasking environment to manage calls and correspondence.
15. Consistently meet departmental productivity KPIs.
16. Cultivate and maintain a portfolio of relevant clients.
17. Leverage portfolio data to execute client outreach plans.
18. Acknowledge and celebrate milestone events to support repeat purchases.

1. Superior communication and interpersonal skills.
2. Previous sales or service experience in a retail or contact center environment.
3. Proven track record in achieving sales results.
4. Ability to work with a diverse client base.
5. Familiarity with e-commerce website technology and navigation.
6. Flexibility with work schedule, including weekends.
7. Authorization to work and remain in the UK.

1. Communication
2. Interpersonal skills
3. Sales acumen
4. Client relationship management
5. Multitasking
6. Problem-solving
7. Emotional intelligence

Previous experience in sales or service within a retail or contact center environment is required.

Employees enjoy a comprehensive benefits package, including opportunities for professional growth and development within a prestigious global luxury brand.

Tiffany & Co. fosters a culture of excellence, creativity, and innovation, encouraging employees to embody the brand's values of thoughtfulness, curiosity, and optimism. The work environment is collaborative and dynamic, with a focus on delivering exceptional client experiences.