Tiffany & Co. Client Care Advisor

London • UK

Thursday, April 3, 2025

Tiffany & Co., a renowned name in the luxury jewelry sector, is part of the esteemed LVMH Group, a global leader in luxury goods. As an employer, Tiffany & Co. is committed to excellence, innovation, and the cultivation of talent, offering a dynamic environment where creativity and dedication are valued and rewarded.

1. Manage diverse customer needs in a luxury omni-channel environment, including personal shopping, e-commerce, customer service, and retail.
2. Provide exceptional customer service and build enduring client relationships to inspire brand loyalty.
3. Act as a trusted authority and uphold commitments to reduce client effort and resolve inquiries or issues.
4. Stay informed about the product range and refresh knowledge regularly.
5. Uphold integrity and accountability of internal departments to resolve client dissatisfaction and enhance confidence.
6. Collaborate to achieve individual and department sales plans through strategic selling skills.
7. Utilize cross-selling, up-selling, and personalization opportunities to maximize customer interaction value.
8. Respond to customer needs efficiently, accurately, and timely.
9. Manage calls and written correspondence in a multi-system, multi-tasking environment.
10. Consistently meet departmental productivity KPIs.
11. Cultivate and maintain client relationships to create a portfolio of relevant clients.
12. Leverage portfolio data to execute client outreach plans and celebrate milestone events.

1. Authorization to work and remain in the UK.

1. Superior communication and interpersonal skills.
2. Familiarity with website technology, navigation, and e-commerce terminology.
3. Flexibility with work schedule, including weekends.

Previous sales or service experience in a retail or contact center environment is required.

Tiffany & Co. offers a comprehensive benefits package that includes health and wellness programs, employee discounts, and opportunities for career advancement within the LVMH Group.

Tiffany & Co. fosters a culture of excellence and innovation, where employees are encouraged to develop their skills and grow within the company. The workplace is dynamic and collaborative, with a strong emphasis on customer satisfaction and brand loyalty.