Tiffany & Co. Client Advisor

Toronto • Canada

Friday, May 2, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its exquisite craftsmanship and commitment to sustainability. As part of the LVMH group, Tiffany & Co. offers an unparalleled work environment that values heritage while embracing innovation and change. Employees are integral to the brand's legacy, contributing to its reputation for excellence and service.

1. Embody the Tiffany brand in all client interactions, ensuring each experience is extraordinary.
2. Serve as an excellent communicator and brand ambassador, conveying passion for Tiffany in every conversation.
3. Develop and nurture client relationships to exceed commercial targets and build a personal business.
4. Foster a clienteling culture and encourage entrepreneurial spirit to enhance client development.
5. Achieve or exceed monthly, quarterly, and annual store commercial targets.
6. Capture and cultivate new and existing client relationships through data collection.
7. Deliver a significant portion of sales through repeat client business.
8. Identify innovative ways to enhance client experiences and grow business.
9. Drive business through key product pillars and convert clients through curiosity and discovery.
10. Elevate in-store experiences by consistently delivering memorable moments.
11. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony.
12. Leverage client feedback to elevate in-store experiences to memorable events.
13. Execute best practices by optimizing hospitality and store amenities.
14. Connect with clients' wardrobes to provide styling advice.

1. Minimum 3 years of experience in retail or luxury retail, or relevant client-related experience such as hospitality.
2. Proven track record in achieving commercial results.
3. Flexibility to work non-traditional hours, including nights, weekends, and holidays.
4. Ability to work with a diverse client base.
5. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
6. Authorization to work in Canada.

1. Excellent communication and interpersonal skills.
2. Strong client relationship management.
3. Entrepreneurial spirit and proactive approach.
4. Ability to deliver exceptional customer service.
5. Proficiency in multiple languages is an asset.

Minimum 3 years of experience in retail or luxury retail, or relevant client-related experience such as hospitality.

A college/university degree is preferred.

Tiffany & Co. offers comprehensive benefits, including global adoption and surrogacy assistance, parental leave, and programs supporting mental, emotional, physical, and financial well-being. Employees also receive competitive pay, medical, dental, and vision insurance, retirement plans with company match, and paid time off.

Tiffany & Co. fosters a workplace culture that values diversity, equity, inclusion, and belonging. The company is committed to creating an inclusive jewelry industry and encourages applications from individuals of all backgrounds. Accommodations are available for applicants with disabilities throughout the hiring process.