Tiffany & Co. Client Advisor

Tiffany & Co. is an internationally recognised luxury jeweller renowned for its craftsmanship, iconic design language and elevated client experience. Now part of the LVMH group, the maison combines a strong heritage with the resources of a leading luxury conglomerate, offering career pathways across retail, client development and leadership roles.

1. Deliver outstanding client experiences through authentic brand storytelling and personalised clienteling to achieve store KPIs (sales, client experience, operational excellence).
2. Coach, develop and motivate the sales team on the floor; lead by example to drive performance and professional growth.
3. Own client development strategies for assigned advisors, monitor results and optimise outreach across omnichannel touchpoints.
4. Act as a key holder: support store opening/closing procedures, workforce planning and ensure compliance with Tiffany & LVMH operational policies.
5. Analyse market dynamics and competitor activity; build networks within the local community to enhance the client experience and grow the client base.
6. Champion adoption of new tools and ways of working; liaise with headquarters to test, share feedback and support roll‑out of systems and programs.

1. Minimum three years' experience in retail, luxury retail or a relevant client‑facing environment (e.g., hospitality).
2. Proven track record of achieving sales targets and cultivating lasting relationships with a diverse clientele.
3. Demonstrable experience in omnichannel luxury sales and clienteling initiatives.
4. Flexibility to work non‑traditional hours, including evenings, weekends and holidays.
5. Legal authorization to work in the United Kingdom.

1. Point of Sales (POS) systems
2. client tracking systems
3. Microsoft Outlook
4. Clienteling and relationship management
5. Coaching, team leadership and people development
6. Brand storytelling and consultative selling

Minimum 3 years of experience in luxury retail or other high‑touch client-facing roles, with a measurable record of sales achievement and client development.

College/university degree preferred; Graduate Gemologist qualification or Gemological Institute of America (GIA) coursework is desirable.

Comprehensive benefits including adoption and surrogacy assistance, parental leave, medical, dental and eyecare coverage, pension plan, paid time off, and programmes supporting mental, emotional and financial well‑being.

Tiffany & Co. cultivates a client‑centric, collaborative culture grounded in craftsmanship, creativity and inclusivity. As part of LVMH, the maison emphasises employee development, wellbeing and diversity, encouraging teams to combine heritage with entrepreneurial thinking.