Tiffany & Co. Client Advisor

Tiffany & Co., a distinguished name in the world of luxury jewelry, is renowned for its exceptional craftsmanship and timeless elegance. As part of the LVMH conglomerate, Tiffany & Co. offers a dynamic and inspiring work environment where innovation and tradition converge. Employees at Tiffany & Co. are encouraged to honor the brand's rich heritage while contributing to its future legacy.

1. Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette.
2. Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs.
3. Build client development strategies to drive sales, cross-sales, and client loyalty, curating memorable experiences through sales of new creations and services.
4. Ensure compliance with Tiffany and LVMH procedures, upholding operational excellence standards in inventory, reservation management, transfers, and care services.
5. Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.
6. Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
7. Connect with clients and team members by asking strategic questions and establishing lasting relationships.
8. Think and act with intention to elevate, surprise, and celebrate clients' special moments, building trust through proactive and relevant services.
9. Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
10. Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working.
11. Exhibit a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy.

1. Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
2. Proven track record in achieving sales results and cultivating relationships with a diverse client base.
3. Experienced sales and clienteling professional in an omnichannel luxury environment.
4. Experienced in deploying sales strategies and clienteling initiatives.
5. Passion for luxury retail.
6. Collaborative team player with strong interpersonal and communication skills.
7. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
8. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
9. Must have authorization to work in the United Kingdom.

1. Strong sales and clienteling skills.
2. Excellent interpersonal and communication skills.
3. Ability to adapt and implement feedback.
4. Proficiency in multiple languages is preferred.
5. Knowledge of gemology is advantageous.

Minimum 3 years of experience in retail or luxury retail, or relevant client-related experience.

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Tiffany & Co. offers comprehensive benefits, including global benefits like adoption and surrogacy assistance, parental leave, and programs supporting mental, emotional, physical, and financial well-being. Competitive pay, medical, dental, and eyecare, pension plans, paid time off, and other meaningful employee offerings are also provided.

Tiffany & Co. is committed to diversity, equity, inclusion, and belonging (DEIB), creating a more inclusive jewelry industry that empowers individuals of all backgrounds. The company fosters a supportive environment where employees can reach their full potential, with a focus on well-being as a central pillar.