Tiffany & Co. Client Advisor

London • UK

Friday, April 18, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is part of the LVMH Group, a global leader in luxury goods. Known for its timeless elegance and innovative craftsmanship, Tiffany & Co. offers a dynamic and inspiring work environment where employees are encouraged to contribute to the brand's storied legacy.

1. Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales, client experience, and operational excellence.
2. Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client engagement, and team development.
3. Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
4. Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience.
5. Support store opening and closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
6. Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
7. Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
8. Demonstrate active listening, connect with clients and teams by asking strategic questions, and establish lasting relationships.
9. Ensure Client Advisors develop a client development strategy and assess their results.
10. Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
11. Empower team to reach their potential, exercise resilience, and celebrate innovation.
12. Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy.
13. Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
14. Propose solutions to Store Leadership when facing challenges or opportunities, support team adoption of new tools, systems, and ways of working.
15. Collaborate with headquarters on testing, sharing feedback, and driving new tools deployment and roll-out.

1. Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
2. Proven track record in achieving sales results and cultivating relationships with a diverse client base.
3. Experienced sales and clienteling professional in an omnichannel luxury environment.
4. Experienced in deploying sales strategies and clienteling initiatives.
5. Passion for luxury retail.
6. Collaborative team player with strong interpersonal and communication skills.
7. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
8. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
9. Must have authorization to work in the United Kingdom.

1. Entrepreneurial mindset
2. Strategic vision
3. Coaching and leadership
4. Market understanding
5. Client engagement
6. Professionalism
7. Agility
8. Resilience
9. Collaboration
10. Communication

Minimum of 3 years in retail or luxury retail, or relevant client-related experience such as hospitality.

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Employees enjoy a supportive and inclusive work environment, opportunities for professional growth, and the chance to be part of a globally recognized luxury brand.

Tiffany & Co. fosters a culture of joy, collaboration, and excellence, where employees are encouraged to innovate and contribute to the brand's legacy. The company values diversity and inclusion, believing that people make the difference.