Tiffany & Co. Client Advisor

London UK

Wednesday, January 29, 2025

Tiffany & Co., a renowned name in the luxury jewelry sector, is part of the esteemed LVMH conglomerate, known for its unparalleled craftsmanship and timeless elegance. As an employer, Tiffany & Co. fosters a culture of innovation and excellence, encouraging its employees to honor the brand's rich heritage while contributing to its future legacy. The company is committed to nurturing talent and providing a dynamic environment where creativity and ambition are celebrated.

1. Drive team accountability in delivering exceptional service and achieving store KPIs, including sales and client experience.
2. Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client engagement, and team development.
3. Lead by example and actively coach the team on the sales floor, fostering professional growth and development.
4. Possess a deep understanding of the market, insights on competitors' practices, and cultivate a strong network to enhance the client experience.
5. Support store opening and closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
6. Create an inclusive and supportive team environment, centered on the belief that people make the difference.
7. Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship and integrity.
8. Ensure Client Advisors develop a client development strategy and assess their results.
9. Empower the team to reach their potential, exercise resilience, and celebrate innovation.
10. Propose solutions to store leadership when facing challenges or opportunities, and support team adoption of new tools and systems.

1. Experience in retail or luxury retail, or relevant client-related experience such as hospitality.
2. Proven track record in achieving sales results and cultivating relationships with a diverse client base.
3. Experienced sales and clienteling professional in an omnichannel luxury environment.
4. Experienced in deploying sales strategies and clienteling initiatives.
5. Passion for luxury retail.
6. Collaborative team player with strong interpersonal and communication skills.
7. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
8. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
9. Authorization to work in the United Kingdom.

1. Strong leadership and coaching abilities.
2. Excellent communication and interpersonal skills.
3. Strategic thinking and problem-solving.
4. Ability to inspire and motivate teams.
5. Proficiency in sales and clienteling techniques.
6. Adaptability and agility in a dynamic environment.

Minimum of 3 years in retail or luxury retail, or relevant client-related experience.

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. cultivates a workplace culture that is both inclusive and inspiring, where employees are encouraged to express their creativity and passion for luxury. The company values diversity and fosters an environment where collaboration and innovation thrive, ensuring that each team member feels valued and empowered to contribute to the brand's legacy.