Tiffany & Co. Client Advisor

London UK

Tuesday, January 28, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the esteemed LVMH group, renowned for its commitment to excellence and innovation. With a heritage dating back to 1837, Tiffany & Co. continues to inspire and captivate clients worldwide with its exquisite craftsmanship and timeless elegance. As an employer, Tiffany & Co. fosters a culture of creativity and collaboration, encouraging its employees to honor the brand's storied past while contributing to its vibrant future.

1. Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette.
2. Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs.
3. Build client development strategies to drive sales, cross-sales, and client loyalty, curating memorable experiences through sales of new creations and services.
4. Ensure compliance with Tiffany and LVMH procedures, upholding operational excellence standards including inventory and care services.
5. Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.
6. Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship and integrity.
7. Connect with clients and team members by asking strategic questions and establishing lasting relationships.
8. Think and act with intention to elevate, surprise, and celebrate clients' special moments, building trust through proactive and relevant services.
9. Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
10. Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working.
11. Exhibit a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy.

1. Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
2. Proven track record in achieving sales results and cultivating relationships with a diverse client base.
3. Experienced sales and clienteling professional in an omnichannel luxury environment.
4. Experienced in deploying sales strategies and clienteling initiatives.
5. Passion for luxury retail.
6. Collaborative team player with strong interpersonal and communication skills.
7. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
8. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
9. Must have authorization to work in the United Kingdom.

1. Exceptional communication and interpersonal skills.
2. Strong sales acumen and clienteling expertise.
3. Ability to build and maintain long-term client relationships.
4. Proficiency in multiple languages is preferred.
5. Knowledge of gemology is an advantage.

Minimum of 3 years in retail or luxury retail, or relevant client-related experience.

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. embodies a culture of elegance and innovation, where employees are encouraged to dream big and embrace creativity. The workplace thrives on collaboration and inclusivity, fostering an environment where every team member is valued and empowered to contribute to the brand's legacy of excellence.