Tiffany & Co. Client Advisor

Mexico City • Mexico

Thursday, February 13, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its exquisite craftsmanship, timeless design, and unwavering commitment to corporate sustainability. As part of the LVMH group, Tiffany & Co. offers a dynamic environment that values excellence in service and innovation, providing employees with the opportunity to be part of a brand synonymous with luxury and elegance.

1. Embody the Tiffany brand in every client interaction, utilizing personal style to enhance the customer experience.
2. Communicate effectively as a brand ambassador, conveying passion for Tiffany in every conversation.
3. Develop and nurture client relationships to exceed business objectives.
4. Promote a customer-centric culture and entrepreneurial spirit to drive business growth.
5. Deepen client relationships to foster loyalty and long-term spending.
6. Consistently achieve or surpass monthly, quarterly, and annual store sales targets.
7. Record client data and cultivate relationships with new and existing customers.
8. Generate significant sales through repeat business with clients.
9. Drive business through key product pillars.
10. Elevate in-store experience by consistently delivering memorable moments to each client.
11. Demonstrate brand passion during sales ceremonies using personal flair.
12. Exhibit customer experience behaviors identified in the TEI (Voice of the Customer Survey) and Tiffany's customer experience vision.
13. Implement best practices to optimize store hospitality and amenities for unique experiences, taking action based on TEI performance and customer feedback.

1. Minimum 3 years of sales experience in retail, preferably luxury, or relevant customer-related experience such as hospitality.
2. Proven track record in achieving business results.
3. Ability to connect with clients.
4. Flexible availability.
5. Ability to work with a diverse customer base.
6. Proficiency in point-of-sale (POS) systems, client tracking systems, and Microsoft Outlook/email.

1. Excellent communication and interpersonal skills.
2. Strong sales acumen and customer service orientation.
3. Ability to build and maintain client relationships.
4. Entrepreneurial mindset with a focus on business growth.
5. Proficiency in multiple languages is an advantage.

Minimum 3 years of sales experience in retail, preferably luxury, or relevant customer-related experience such as hospitality.

University degree preferred; degree in Gemology is advantageous.

Competitive benefits package including employee discounts, professional development opportunities, and a supportive work environment.

Tiffany & Co. fosters a culture of excellence, innovation, and inclusivity. Employees are encouraged to bring their unique perspectives and talents to the table, contributing to a collaborative and dynamic workplace where creativity and customer satisfaction are paramount.