Tiffany & Co. Client Advisor, Contact Centre

Vancouver Canada

Sunday, January 19, 2025

Tiffany & Co. is a renowned luxury brand known for its extraordinary jewels, exceptional craftsmanship, and commitment to corporate sustainability. The company cherishes its rich heritage while embracing change and innovation. Tiffany & Co. is dedicated to delivering the Tiffany Experience to every client, ensuring each interaction leaves a lasting impression.

1. Embody the Tiffany brand in every client interaction, delivering luxury client experiences across multiple contact channels.
2. Communicate effectively as a brand ambassador with passion for Tiffany.
3. Achieve and exceed client service goals and commercial sales targets.
4. Deliver high-energy client experiences aligned with Tiffany's core brand values across phone, email, and live chat.
5. Resolve client issues effectively and with empathy.
6. Escalate issues to ensure prompt and client-centric resolution.
7. Initiate proactive and relevant product recommendations.
8. Share brand awareness, storytelling, and product knowledge with clients.
9. Build personal connections with clients to support long-term relationships.
10. Ensure compliance with all policies and processes.
11. Communicate with passion and authenticity using elevated verbal and written language.

1. Authorization to work in Canada

1. Experience in luxury client service (retail, travel, hospitality)
2. Client-centric mindset
3. Excellent verbal and written communication skills
4. High energy and passion
5. Strong computer skills on multiple software platforms
6. Ability to multitask across phone, email, and live chat
7. Flexibility to work varied schedules, including days, nights, weekends, and holidays
8. Proficiency with Salesforce is a strong asset

Minimum 3 years of experience in luxury client service.

The hiring range for this position is $20.57 - $27.83 per hour. The rate of pay offered will depend on the candidate's relevant skills and experience. This role is also eligible for sales commission.

The position is based in Vancouver, where Tiffany & Co. upholds the highest standards and values in day-to-day work. The company fosters a culture of innovation and service excellence, inspiring others with its remarkable blend of heritage and modernity.